WANT RECOMMENDATIONS, TIPS, BOOKING, ADVICE AND MORE? HOL YEAH!


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What do you want to see on Club950 next?

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Ability to leave holiday reviews and ratings
Upload your £9.50 photos
Top 10s (e.g. Top 10 parks for kids, Top 10 things to do on site/off site, Top 10 local attractions)
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essex boy

Re: We want your feedback!
« Reply #15 on: January 15, 2016, 10:37:11 pm »
Modify message don't work.
Just stuck on Loading forever >:(

BazzyB

Re: We want your feedback!
« Reply #16 on: January 25, 2016, 11:49:56 pm »
Still no closer to sorting out the spam then?

I've just checked in to see if there are any recent posts... Out of the most recent 54 posts, 51 of these are utter garbage just making a complete mess of the forum. 51 spam posts in a 4 hour period is ridiculous - it's not difficult to put measures in place to prevent this.

I don't have the time or patience to sit here and click report on each of the 51 posts I'm afraid.

BazzyB

Re: We want your feedback!
« Reply #17 on: January 26, 2016, 08:27:35 am »
...and another 50 this morning since my last post! Spammers are having a field day.

ezisace2002

Re: We want your feedback!
« Reply #18 on: January 28, 2016, 10:53:49 pm »
Yup, as I expected. Loads of people with similar issues to me. What an absolute joke. Haven have told me I have made two bookings for the same weekend, same names, etc etc, which Obviously I did not!  They are now wanting to charge me double the service charge, etc. Charged twice for one holiday. No email back from the Sun, no one to call. Absolutely disgusting service

essex boy

Re: We want your feedback!
« Reply #19 on: January 29, 2016, 05:42:25 am »
Yup, as I expected. Loads of people with similar issues to me. What an absolute joke. Haven have told me I have made two bookings for the same weekend, same names, etc etc, which Obviously I did not!  They are now wanting to charge me double the service charge, etc. Charged twice for one holiday. No email back from the Sun, no one to call. Absolutely disgusting service

Please call this number for help resolving this matter
0844 543 9745 Lines are open Monday to Friday 9am to 5pm
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Re: We want your feedback!
« Reply #20 on: January 31, 2016, 01:20:35 pm »
Here's my feedback. It's pretty shabby when you can make booking in August 2015, to go to Pontins Prestatyn for the May Bank Holiday 2016. You pay The Sun in Aug 2015, you get a confirmation from The Sun in Aug 2015, then in January 2016 Pontins ring you direct to say "we've sold this break direct for more money than we sold it to you, so we're cancelling your holiday".
So you contact The Sun, they say we can't help you, Speak to The Sun holidays group. So you speak to The Sun Holidays Group, yes the one's who took your money and sent you a holiday confirmation, and they say well it's not our problem YOU need to speak to Pontins. All Pontins will say is ".......yes this happens quite a lot."
So the booking confirmation you send our needs to be amended to inform it's just a "information pertaining to a holiday you may, or may not have booked with The Sun, depending on whether it can be sold elsewhere for more money" document.......essentially of no value at all.
As usual, the only person who suffers in this situation is the customer who made the bookings/plans 8 months in advance. Obviously if the customer actually wants to cancel the booking I would get penalised as no refunds are possible, but the suppliers cancel a paid for and supposedly confirmed holiday.....they of course suffer no penalty.

Disappointed
« Reply #21 on: August 26, 2016, 08:12:52 pm »
I live on my own with my wee dog. My wages are very low. I was so excited to book one of these holidays as I haven't had a break for a long time. When I got to my caravan I was disgusted. It was old and in a bad state. It wasn't cleaned properly and I wouldn't of even allowed the staff to stay there. It was tatty. Like I say I'm on low wages and this break meant a lot. I've gone on these holidays before but I was upset at what was offered. Very sad and still am regards Sandie

ENC1412

Re: We want your feedback!
« Reply #22 on: September 09, 2016, 12:07:38 pm »
Feeback on a recent holiday -

Stayed at Seaview Holiday Park, Sennen Cove. I don't think that you should continue to offer this as an option in this offer. It is far below the standard of the other parks that we have stayed at through The Sun. Arrived on 02/09/2016 to find that all facilities are closed - no club house, no bar, no shop. Surely 02/09/2016 is not classed as out of season? Staff were rude (we arrived to a member of staff working on check in arguing with other Sun Holiday customers, she was very unhelpful, quite aggressive and patronising). Our caravan had a very unpleasant smell, like damp and like the furnishings hadn't been cleaned for a very long time, there was a dead moth on our oven hob and dead flies on the window sills. The site required a £30 deposit, which I have not been required to pay elsewhere. The deposit was refundable on departure and we were advised to return between 12-1pm that same day to collect it if we wanted cash (which we had paid). Upon return the office was shut. Other holiday makers were waiting around too waiting for a member of staff to turn up. Finally we hunted one down at about 12:30pm. Microwave and TVs were additional charges.

Emma Barnes

disgusting customer service. Whole holiday is complete con!!!!!!!!
« Reply #23 on: September 12, 2016, 01:44:07 pm »
i am absoultly disgusted with the sun holidays! i booked a holiday for 4 people at pontins pakefield for 3 days. 28/10/2016-31/10/2016. just for three days i was expected to pay £150 and thats without buying bedding for the accommodation. when i called to discuss this matter further i got told by pontins and the sun its not their responsability to amend or change any holiday and my only option was to cancel and lose my £38.00 deposite. ive never done this before as i am a first timer and im absolutly disgusted with the way i was spoken to and how the matter was addressed. ive had to dishearten my children by now explaining we can not have a holiday. i wouldnt advise anyone to book a £9.50 holday. its a total con!!!!!!!!!!!!!!!!!!!!!!!

essex boy

Re: disgusting customer service. Whole holiday is complete con!!!!!!!!
« Reply #24 on: September 13, 2016, 06:59:01 am »
i am absoultly disgusted with the sun holidays! i booked a holiday for 4 people at pontins pakefield for 3 days. 28/10/2016-31/10/2016. just for three days i was expected to pay £150 and thats without buying bedding for the accommodation. when i called to discuss this matter further i got told by pontins and the sun its not their responsability to amend or change any holiday and my only option was to cancel and lose my £38.00 deposite. ive never done this before as i am a first timer and im absolutly disgusted with the way i was spoken to and how the matter was addressed. ive had to dishearten my children by now explaining we can not have a holiday. i wouldnt advise anyone to book a £9.50 holday. its a total con!!!!!!!!!!!!!!!!!!!!!!!

I don't know what upgrades you've requested but 28th October is a PAY ONLY date at Pontins Pakefield
Without upgrades and bedding you pay £9.50 each deposit,which you've already paid plus £10 adults and £5 per child per night for Half Board.
If you havent requested upgrades go back to Pontins Pakefield and explain this.

We stayed at Pontins Pakefield for 3 nights Half Board during this summer holiday and we all had a great time
There was 3 adults and 3 children,we had 2 apartments and paid a total of £345 for all of us Half Board.
To me , during the summer holidays that represents very good value for money.

sammemm

Re: We want your feedback!
« Reply #25 on: January 15, 2017, 07:43:20 am »
Website kept crashing upon opening and the final code being released. Caused multiple issues with parks being lost, dates entered not being compatible bookings being lost right up to the payment page. I ended up booking a park i did not want because each time i chose the park i wanted it said dates unavailable. This morning i have checked and my first choice park is available. I am devastated..

Re: We want your feedback!
« Reply #26 on: January 15, 2017, 09:30:51 am »
no point leaving feedback when the admin hasnt logged in since october 2015!

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Re: We want your feedback!
« Reply #27 on: February 01, 2017, 12:33:34 pm »
Have been doing these hols for a long ime with every few issues...however this time we booked and had to pay  £19.50 instead of £9.50 but when we got through to the Haven site they had to downgrade it as we always take our dog...how do we get a refund from the Sun? TIA

essex boy

Re: We want your feedback!
« Reply #28 on: February 02, 2017, 06:37:08 pm »
Have been doing these hols for a long ime with every few issues...however this time we booked and had to pay  £19.50 instead of £9.50 but when we got through to the Haven site they had to downgrade it as we always take our dog...how do we get a refund from the Sun? TIA
You could phone the Sun helpline.
Call the site direct and ask for their advice.
It might be that they would take the extra paid into consideration when working out the extras ie service charge etc
If not you would need to phone the Sun helpline and ask them what happens in this case.

 

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