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Booking Problem

Holte2019

Booking Problem
« on: January 13, 2019, 11:00:11 am »
Morning All,

I’ve made a booking this morning, however I’m unsure if it timed out as it said unsuccessful however I have had confirmation of payment.
Is there an email or live chat option available to confirm this with someone?

Thanks in advance

Re: Booking Problem
« Reply #1 on: January 15, 2019, 09:50:57 am »
I had the exact same thing happen to me also wanting to find out if booking has gone through as not received holiday confirmation email, I’m not sure if as booking is with a park abroad it might be taking a while please let me know how you find the awnser out when you do

Re: Booking Problem
« Reply #2 on: January 17, 2019, 09:17:36 pm »
I've had the exact same literally had the payment confirmation seconds later but no booking confirmation but friends of the family had theirs with their payment confirmation and I chose parks in the UK

Re: Booking Problem
« Reply #3 on: January 18, 2019, 09:34:53 am »
This has just happened to me and no one is replying to emails and I can’t find a number anywhere! Don’t want to rebook for the exact same thing to happen again.

Re: Booking Problem
« Reply #4 on: January 18, 2019, 09:51:04 am »
‭0344 543 9703‬
I’ve just found this number rung them and they said it was an error and I should get confirmation today if not to ring them back.

Cuddl3s

Re: Booking Problem
« Reply #5 on: January 18, 2019, 02:23:38 pm »
‭0344 543 9703‬
I’ve just found this number rung them and they said it was an error and I should get confirmation today if not to ring them back.

Many thanks you saved my bacon, phoned them with my problem and they solved it in a matter of minutes. Thank you.

Re: Booking Problem
« Reply #6 on: January 19, 2019, 09:51:55 am »
Hi all,

I booked 2 holidays on the 14th and had a payment confirmation but I am still awaiting a confirmation of booking email. I have tried the number you have out on here but it just gives me opening times and then ends the call. Could I ask did you get through straight away? And whether they might have mentioned there has been an issue with the confirmation emails going out?
Thanks

essex boy

Re: Booking Problem
« Reply #7 on: January 19, 2019, 10:44:11 am »
I appreciate that you'll want to check this has gone through correctly. You can contact the Sun Holidays team directly Monday to Friday 9:00am until 17:00pm on 03445439745.

Re: Booking Problem
« Reply #8 on: January 20, 2019, 10:19:00 am »
I've had similar issue booked 2 hols a week ago, got through to booking confirmation page and it said I'd get emailed a copy. Haven't received anything except payment confirmation and money has left my account. Tried calling the number 03445439703 as mentioned below. However get the msg of office opening hours 9-5 mon-sat and 10-4pm sun then hangs up. Pretty sure it's 10.30 on Sunday right now 😡

essex boy

Re: Booking Problem
« Reply #9 on: January 20, 2019, 11:56:38 am »
Call this number
You can contact the Sun Holidays team directly Monday to Friday 9:00am until 17:00pm on 03445439745.

 

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