If your park has closed due to local lockdown, or you live in a local lockdown area where the rules state you cannot travel, you will need to contact your park operator to discuss your options, which may include moving your date or moving to a park in a different area. Please note that they will only be able to help if a lockdown has been announced for your holiday date. If you have a holiday for a later date, you would need to wait to see if a lockdown is announced for your holiday date.
Please note, for many local lockdown areas, the rules state you can still go on holiday.
Please check the rules where you live and the area of your park here:
I’ve had a positive COVID-19 test and been instructed to isolate on my holiday date
You will need to contact your park operator directly to discuss your options, which may include changing park or date. You would need to provide a copy of the test result, showing the dates you have been instructed to isolate.
I booked online, but haven’t received confirmation from the park
It can take 21 days for the park operator to send confirmation. Please do not contact your park operator during this time (unless your holiday date is within 21 days).
If you have still not received your confirmation after 21 days, please contact your park operator directly using the contact details on your email from The Sun, or using the links below.
I’ve already booked – I have a query, want to change my booking or get a refund
You will need to contact your park operator directly, once you’ve received confirmation. You should receive your confirmation from the park operator directly within 21 days of booking. Please do not contact your park operator during this time (unless your holiday date is within 21 days).
Unfortunately, we are unable to change or cancel a booking once it has been made, as stated in the terms and conditions of the offer. Some park operators may offer certain amendments, such as upgrading your booking, or adding extras such as cots and highchairs – details will be shown on your confirmation.
My holiday was cancelled due to coronavirus – I need to move my booking or get a refund
If your holiday has been cancelled, you will need to contact your park operator to discuss your options, such as moving date or getting a refund or voucher.
If your park is not due to be closed, your break is still due to go ahead, but your park operator will contact you if anything changes or if there are any changes to your break, such as limited facilities.
If you have already asked your park operator for a refund, but have not received this from Sun holidays, please let us know here and we will chase this up for you and email you to confirm. We are processing all refunds as quickly as we can, but refunds can take up to 28 days from when the park send us the refund request.
Park operator contact details
Your park operator’s contact details will be shown on your confirmation email or some popular park operators can be found using the links below:
I’ve sent an application by post, but not heard anything
If booking by post you should have either received a park confirmation or hear from us by August 17, 2020. If unsuccessful, you will be contacted by this date and we will send your cheque or postal order back to you. If you have not heard anything by this date, please contact us using the form below.
Please check out our FAQs here, which has the answer to most questions. If you cannot find an answer, please contact us using the form below: