I’ve already booked – I have a query, have not received confirmation, want to change my booking, or cancel
You will need to contact your park operator directly. It can take 21 days for the park operator to send confirmation, so please do not contact them during this time (unless your holiday date is within 21 days). If you’ve not received anything within 21 days, please contact the park operator directly and ask them to re-send your confirmation.
Unfortunately, The Sun is unable to change or cancel bookings once they have been made, as stated in the T&Cs, and it is not possible to get a refund if you cancel, unless the reason for cancelling is covered by our Coronavirus guarantee. Your park operator may offer some amendments, such as upgrading your booking, or adding extras such as cots and highchairs – details will be shown on your confirmation.
- Contact Haven
- Contact Parkdean Resorts
- Contact Park Holidays UK
- Contact Pontins
- Contact Butlin’s
- Contact John Fowler
- For other park operators, you can find the contact details on your confirmation email or on their website.
Coronavirus – I cannot travel due to lockdown or a positive test – I need to change dates or cancel
If your park is closed, or you cannot travel due to lockdown rules, you will need to contact your park operator to discuss your options (see contact links above), which may include changing date or park, or getting a voucher or refund. They will only be able to help if a lockdown has been announced for your holiday date – if you have a holiday for a later date, you will need to wait to see if a lockdown is announced for your holiday date. If you have had a positive COVID-19 test and must isolate on your holiday dates, you would need to provide a copy of the test result, showing the dates you have been instructed to isolate.
If your park has not announced a closure (please check their website), your break is still due to go ahead, but your park operator will contact you if they need to close or if anything else changes, such as the facilities available.
We are processing all refunds as quickly as we can, but refunds can take up to 28 days from when the park sends us the request. If you have already asked your park operator for a refund but have not received this from Sun holidays within 28 days, please let us know using the form below – we will chase this up for you.
Please check the rules where you live and the area you are travelling to:
I’ve posted my application, but not heard anything
You should receive a park confirmation or hear from us by August 19, 2021. If unsuccessful, we will send your cheque or postal order back to you. If you have not heard anything by this date, please contact us using the form below.
Please check out our FAQs here, which answer most questions. If you cannot find an answer, you can contact us below: