Coronavirus (COVID-19) update and FAQs

Updated: 28th May 2020, 17:00

Haven parks – can I amend/cancel my holiday?

Haven parks are closed until 5 July. If you have a booking before this date, you will receive an email from Sun Holidays in the coming weeks detailing your options. Please wait to hear from us – we are contacting everyone as quickly as we can, but there are thousands of customers affected. If you applied by post and didn’t enter an email address, please send us your email address using the form below, so that we can contact you more quickly. For holiday dates before 16 Apr, please contact Haven directly.

All other parks – can I amend/cancel my holiday?

Your park operator will contact you directly detailing your options – please wait for them to contact you, as there are hundreds of thousands of customers affected.

Please do not contact Sun holidays as we will be unable to help.

You can find more information and contact details on the links below:

Park Operator Closed until Latest Updates
Auchenlarie 31 May
Beacon Fell 30 Jun
Beverley Parks 28 May
Blue Anchor Leisure 01 Jul
Bowland Fell 01 Jul
Brynteg 28 Jun
Bunn Leisure 28 May
Burrowhead 31 May
Butlin’s 02 Jul
Causeway Coast 30 Jun
Coastfields 28 May
Devon Valley 29 Jun
European Holidays 13 Jun
Forest Glade 30 Jun
Golden Coast 03 Jul
Golden Palm Resort 01 Jul
Golden Sands 30 Jun
Haven 05 Jul
Hedley Wood 01 Jul
Hendra 01 Jul
Hengar Manor 01 Jul
Holiday Resort Unity 28 May
Howells Leisure 29 Jun
Ilfracombe Holiday Park 30 May
John Fowler 28 May
Ladram Bay 02 Jul
Lady’s Mile 03 Jul
Lakeside 02 Jul
Lighthouse Leisure 28 May
Lyons Robin Hood 30 Jun
Lyons Winkups 30 Jun
Manorbier 28 May
Newlands 28 May
Par Sands 28 Jun
Park Holidays UK 02 Jul
Parkdean Resorts 05 Jul
Pentire Holiday Park 28 Jun
Pontins 31 Dec
Richmond 02 Jul
Riverside 28 May
Rosneath Castle Park 01 Jul
Sand Le Mere 01 Jul
Searles 28 May
Seaview Holiday Park 28 May
Seaview Holiday Village 01 Jul
Silver Sands 01 Jul
Solway 30 Jun
Tencreek 28 May
The Pines Caravan Park 28 May
Trevella Park 01 Jul
Turnberry 01 Jul
Twitchen House 03 Jul
Warner Leisure Hotel 02 Jul
Waterside Holidays 02 Jul
Whitecliff Bay 02 Jul
Woolacombe Bay 03 Jul
Woolacombe Sands 01 Jul


My park has not announced closure for my holiday date – can I amend/cancel my booking?

We appreciate you will be concerned about your holiday, but parks are only dealing with the holiday dates where they have announced closure and are prioritising customers in date order. If your park is due to be open, you would not be able to amend or cancel your booking at this stage. We appreciate this situation may change if the government advice changes – if so, your park will contact you when there are any updates to your holiday Please keep an eye on your park’s website for the latest updates.

I cancelled my booking with the park operator, but I’ve not had an email from Sun holidays

If you have not received an email from Sun Holidays confirming your refund, please contact us here.

I cancelled my booking with the park operator, when will I get my refund from Sun holidays?

You do not need to contact Sun holidays – your park will cancel your holiday with us and your refund will be processed automatically. We will email you when your refund has been processed. Once your park has contacted us, it can take up to 35 days for your refund to be processed. We are processing all refunds as quickly as possible, but please bear with us as there are hundreds of thousands of customers affected.

If you booked online, the amount will be refunded to the debit/credit card you paid with originally and/or your Sun Savers Wallet, if you paid with your Wallet balance. If your card has been replaced, or if you switched your bank account, the payment will automatically be forwarded to your new card/account.

If you booked by post, we will contact you by email or letter, asking for bank details so that we can refund the money direct to your account – this means the money will reach your account more quickly and you do not need to visit your bank. We are currently unable to issue cheques, given the current situation.

If you have not received your refund after 35 days, please contact us here.

I booked a ferry – can I cancel/amend my crossing?

Please check the latest updates on the links below, along with details of who to contact:

With Brittany Ferries, if you opt for a voucher and you paid Sun holidays for your ferry originally, we will forward your voucher code to you by email, when we receive this. This may take several weeks, as there are thousands of sailings affected.

I have a different query – who should I contact?

If you have already booked, you will usually need to contact the park operator directly with any queries – their contact details will be on your email confirmation or can be found on the links above.

Please also check our frequently asked questions here.

We want your feedback!

What do you want to see on Club950 next? Follow this link to let us know!