Coronavirus (COVID-19) update and FAQs

Updated: 10th June 2020, 17:00

Haven parks – can I amend/cancel my holiday?

Haven parks are closed until 5 July. If you have a booking before this date, you will receive an email from Sun Holidays in the coming weeks detailing your options. Please wait to hear from us – we are contacting everyone as quickly as we can, but there are thousands of customers affected. If you applied by post and didn’t enter an email address, please send us your email address using the form below, so that we can contact you more quickly. For holiday dates before 16 Apr, please contact Haven directly.

All other parks – can I amend/cancel my holiday?

Your park operator will contact you directly detailing your options – please wait for them to contact you, as there are hundreds of thousands of customers affected.

Most parks are now closed until July 4. For park closure dates, information and contact details, please use the links below.


My park has not announced closure for my holiday date – can I amend/cancel my booking?

We appreciate you will be concerned about your holiday, but parks are only dealing with the holiday dates where they have announced closure and are prioritising customers in date order. If your park is due to be open, you would not be able to amend or cancel your booking at this stage. We appreciate this situation may change if the government advice changes – if so, your park will contact you when there are any updates to your holiday Please keep an eye on your park’s website for the latest updates.

I cancelled my booking with the park operator, but I’ve not had an email from Sun holidays

If you have not received an email from Sun Holidays confirming your refund, please contact us here.

I cancelled my booking with the park operator, when will I get my refund from Sun holidays?

You do not need to contact Sun holidays – your park will cancel your holiday with us and your refund will be processed automatically. We will email you when your refund has been processed. Once your park has contacted us, it can take up to 35 days for your refund to be processed. We are processing all refunds as quickly as possible, but please bear with us as there are hundreds of thousands of customers affected.

If you booked online, the amount will be refunded to the debit/credit card you paid with originally and/or your Sun Savers Wallet, if you paid with your Wallet balance. If your card has been replaced, or if you switched your bank account, the payment will automatically be forwarded to your new card/account.

If you booked by post, we will contact you by email or letter, asking for bank details so that we can refund the money direct to your account – this means the money will reach your account more quickly and you do not need to visit your bank. We are currently unable to issue cheques, given the current situation.

If you have not received your refund after 35 days, please contact us here.

I booked a ferry – can I cancel/amend my crossing?

Please check the latest updates on the links below, along with details of who to contact:

With Brittany Ferries, if you opt for a voucher and you paid Sun holidays for your ferry originally, we will forward your voucher code to you by email, when we receive this. This may take several weeks, as there are thousands of sailings affected.

I have a different query – who should I contact?

If you have already booked, you will usually need to contact the park operator directly with any queries – their contact details will be on your email confirmation or can be found on the links above.

Please also check our frequently asked questions here.

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