Coronavirus (COVID-19) update and FAQs

Updated: 25 March 2020, 07:00

The safety and wellbeing of our customers is our top priority. We are continuously reviewing the UK government advice to ensure you can holiday safely. There have been no outbreaks at any of our holiday parks.

All parks have now announced temporary closures, below you will find the latest park operator updates.

All park operators are currently receiving high volumes of enquiries and we would therefore recommend only customers who have holidays booked with arrivals occurring within the next two weeks to get in touch with the operator.

Please see the advice below for European parks. As developments unfold, we are constantly reviewing the Foreign & Commonwealth Office advice on travel. We are also in regular contact with our holiday parks and travel partners to ensure our holidaymakers are as up to date as possible and we will share updates as soon as we have them relating to individual park operators.

Below is a table showing park temporary closure dates from our partners:

UK Park Operator

Period of Temporary Closure

Auchenlarie Until further notice
Beverley Holidays Until April 16th 2020
Blue Anchor Leisure Until further notice
Bridge Leisure Parks Until June 1st 2020
Burrowhead Holiday Village Until further notice
Butlin’s Until April 16th 2020
Coastfields Leisure Until April 20th 2020
Devon Valley Until May 4th 2020
Fishguard Holiday Park Until further notice
Forest Glade Until further notice
Haven Until April 16th 2020
Hendra Until April 20th 2020
Holiday Resort Unity Until further notice
Ilfracombe Until further notice
John Fowler Until April 16th 2020
Lady’s Mile Until April 22nd 2020
Lakeside Holiday Park Until April 16th 2020
Lighthouse Leisure Until further notice
Manorbier Country Park Until further notice
Parkdean Resorts Until May 1st 2020
Park Holidays UK Until April 16th 2020
Park Leisure Until April 27th 2020
Tencreek Holiday Park Until April 23rd 2020
  Woolacombe Bay Until April 17th 2020

Below you will find the latest communications from our partners. If you’re provider is not listed, please check their website for any updates:

Bridge Leisure Parks

Update: March 22nd 2020

Bridge Leisure have closed all of their facilities with immediate effect and have also stopped taking any future holiday bookings for dates between now and the end of May. They will also be rearranging all current holiday bookings due for arrival from tomorrow until the end of May.

So that they can manage this as efficiently and quickly as possible they are not accepting any incoming calls. They will contact all booked holiday makers in order of arrival dates to help you move your holiday dates or give you a credit note for a future booking.

For the latest Bridge Leisure updates please check out the following page, which applies to all of their parks: www.seaviewholidayvillage.co.uk/coronavirus-and-travelling/

Bunn Leisure

Update: March 23rd 2020

At present Bunn Leisure parks are closed between 23rd March and 17th April 2020 to holiday guests.

For the latest Bunn Leisure updates please check out the following page, which applies to all of their parks: bunnleisure.co.uk

Brittany Ferries

Update: March 18th 2020, 09:00

As of 17/03/20, the UK Government is advising against all non-essential travel abroad for an initial period of 30 days. This follows measures outlined in France on 16/03/20 restricting the movement of people to stem the spread of coronavirus and restrictions imposed by the Spanish government on 14/03/20 preventing all but essential travel to the country.

For the latest Brittany Ferries updates please check out the following: www.brittany-ferries.co.uk/information/coronavirus

Butlin’s

Update: March 18th 2020, 16:00

Butlin’s have taken the decision to temporarily close all 3 resorts from Friday 20th March to Thursday 16th April 2020.

If you have a break booked within this period, they ask for your patience as they prioritise those guests who have a booking within the next 14 days. They will be contacting everybody who has been affected.

If you have questions regarding your break outside of these dates, they have requested that you please do not try and call them at this time as they are experiencing high volumes.

If you’re currently on holiday with them, your break will not have changed at all.

For the latest Butlin’s updates please check out the following page: www.butlins.com/resortupdates

Coastfields Leisure

Their parks are temporarily closed for holiday Guests from 21st March – 20th April 2020.

They are contacting all guests and tourer bookings who have a holiday booked during this period, particularly all that are due to arrive in the next 7 days as a priority. They are aiming to manage your booking in the way that suits you most. When you are ready, they’re offering all guests the option of:

1. Make your decision later. When you are ready, call or email them to book any time in the next 12 months. Plus, as a thank you, you will receive a £50** voucher to spend on park during your stay.

2. Email them with your choice of a new break at any of our parks for any date, valid for 12 months from the date you were due to arrive. Plus, as a thank you, you will receive a £50** voucher to spend on park during your stay.
• If your chosen break is cheaper, they will refund the difference
• If your chosen break is more expensive, you will need to pay the difference

What to do if you want to amend your break?

The quickest and easiest way to amend your break is to email them at customerrelations@coastfieldsleisureltd.co.uk

When you email them for help amending your break in the quickest possible time, please include:
• The start date of your current break in the subject header
• Your booking reference number, telephone number and include the date you would like to move to, in the body of your email.

For the latest Coastfields Leisure updates please check out the following page: www.coastfields.co.uk/coronavirus-update-for-our-guests/

Devon Valley

Update: March 20th 2020, 15:00

Devon Valley Holiday Village is closed until Monday 4th May 2020. Their Reservations Team now has a large task of contacting all affected guests individually. They have asked that people please bear with them as they work through all bookings, prioritising the earliest arrival dates. They would like to reassure you that any monies paid directly to them can be refunded. Please wait for them to contact you over the coming days with specific information about your booking. If you have booked directly with them, they will also offer you the opportunity to transfer your holiday to a different date.

If you have booked through a newspaper promotion, please bear with them for the moment. They are discussing the situation with the promoters and will be in touch with you shortly.

For the latest Devon Valley updates please check out the following page: www.devonvalleyholidays.co.uk/covid-19/

Forest Glade Holiday Park

Update: March 20th 2020, 10:00

Forest Glade have made the difficult decision to close the park until further notice.

They are happy to rearrange your holiday at no additional charge if you are booked to come in March or April.  Please contact them by email, enquiries@forest-glade.co.uk.

They have asked people to help protect their family-run park and our fantastic team of staff by accepting a change to your holiday dates instead of a refund.

For the latest Forest Glade Holiday Park updates please check out the following page: www.forest-glade.co.uk/coronavirus-information/

Golden Sands Holiday Park

Update: March 21st 2020, 10:00

Golden Sands Holiday Park remains open, but following Government directive on Leisure facilities they have closed their park entertainment complex until further notice. This means that you can choose to enjoy holiday accommodation, but on-park activities will be limited to the outside recreation areas and of course access to the nearby beach.

They are also allowing customers who book and then decide they don’t want to travel, to change their dates for free. If your holiday start date is within the next 7 days please get in touch with them. If you are due to travel later than this period, they would appreciate if you could avoid calling for the time being. This will help them to prioritise customers with upcoming holidays first.

For the latest Golden Sands Holiday Park updates please check out the following page:  www.goldensandsrhyl.co.uk/coronavirus-faqs/

Haven

Update: March 19th 2020, 16:45

Haven have sadly taken the decision to temporarily close its parks to holidaymakers from 20 March to 16 April.

They are contacting everyone who has a break booked during this period, but shall prioritise those who are booked to travel within the next seven days. They would like to thank their guests for their patience whilst they work through this as quickly as possible.

If you have questions regarding your break which is due to take place after the 16th April please do not call them at this time to allow those who are due to travel shortly the chance to speak to us.

What are my options if my break is affected?

They will be in contact if you break has been affected and the below options are available.

  1. Move your booking to a later date
    Move to a new date in the future with no amendment fee. They will also offer a £50 food and beverage voucher which can be used on park during your break. Please note that if you select a lower priced break they will refund the difference. If the break you select is higher priced you will need to pay any outstanding difference.
  2. Choose a full refund
    Haven hope you will rearrange your break but understand that this won’t be possible for everyone. If you prefer a refund you may of course take this option.

How Haven will prioritise who to contact first?
They will deal with guests due to visit today and move forward through arrival dates.

For the latest Haven updates please check out the following: www.haven.com/about-us/general-news

Hendra Holiday Park

Update: March 20th 2020, 10:00

Hendra have made the decision to postpone the opening of the park from Friday 27th March until Monday 20th April. They will keep this date under constant review and continue to act on the latest advice from the relevant authorities.

For the latest Hendra updates please check out the following: www.hendra-holidays.com/corona-virus/

Holiday Resort Unity

Update: March 22nd 2020, 10:00

Holiday Resort Unity are closed for the foreseeable future.

Their Reservations Team will continue to advise our guests as to the situation regarding their individual breaks. Please allow them time to contact you, or at the very least, please do not attempt to contact us unless your break is less than seven (7) days away. For your ease of reference, the number is 01278 751235

For all existing and new bookings, you will not lose out and all monies will be credited to you to use on a later date.

For the latest Holiday Resort Unity updates please check out the following: www.hru.co.uk/coronavirus-update/

Ilfracombe Holiday Park

Update: March 20th 2020, 18:00

Ilfracombe Holiday Park will close with immediate effect.

They will be in touch with all the Guests that are booked in for next week to help them with their future holiday plans. If you have any questions, they can be contacted by email on reservations@ilfracombe-park.co.uk and by telephone on: 01271 411001

They currently do not have a reopening date as this will be reviewed on a daily basis and on the advice from North Devon Council and central Government.

For the latest Ilfracombe Holiday Parks updates please check out the following: www.ilfracombeholidaypark.co.uk/

John Fowler

Update: March 21st 2020, 09:00

Following the latest announcement and advice from the government relating to the Coronavirus, John Fowler has taken the decision to temporarily close all their parks to holidaymakers from Monday 23rd March until the 16th April when they will review.

You will be able to re-schedule your holiday or if you are unable to rearrange your break, they will offer you a full refund. Please note their phone lines are extremely busy at the moment so you may prefer to email them to advise which option you would prefer. The email address to use is myholiday@johnfowler.co.uk

Please note they are currently experiencing a high volume of calls and messages. they would like to prioritise guests who were due to come on holiday in the next 7 days and respectfully request if you are due to come on holiday outside of that period, you delay calling them to give those customers a chance to get through.

For the latest John Fowler updates please check out the following: www.johnfowlerholidays.com/news/coronavirus-your-holiday

Lady’s Mile Holiday Park

Update: March 21st 2020, 17:00

Lady’s Mile will be closed to holiday guests until the 22nd April unless the government guidelines change.

Their teams will be contacting anyone that is due to arrive in March and April in the next few days. May bookings will be contacted as soon as there is more information available in April.

For the latest Lady’s Mile updates please check out the following: www.ladysmile.co.uk/coronavirus-help-and-information/

Newlands Holiday Park

Update: March 21st 2020, 09:00

Their parks remain open and they want to reassure guests that they are following all Government and Public Health England recommendations and advice.

The Bar, Restaurant, Swimming Pool and Complex are now closed.  Please see the shop for current open hours. The Reception is open 9am – 6pm at the present time.

For the latest Newland’s Holidays updates please check out the following: www.newlandsholidays.co.uk/

P&O Ferries

Update: March 19th 2020

Customers will be able to amend their travel dates without incurring an amendment fee. P&O Ferries service updates as follows:

Dover to Calais
They currently expect to be able to keep running an optimised schedule allowing for essential travel. There are restrictions on all movements in France and Cars/Foot passengers will only be allowed to travel with a completed declaration proving that travel is essential until at least the 31/03/2020.

Hull to Zeebrugge/Hull to Rotterdam
They currently expect to be able to keep running an optimised schedule allowing for essential travel. All non-essential travel from the 18th March has been prohibited to both The Netherlands and Belgium. All journeys booked for leisure purposes will be classed as non-essential and you will need to be able to demonstrate that your travel is essential.

Please note that as a result of operational constraints, customers may temporarily need to move to a daytime sailing.

For the latest P&O Ferries updates please check out the following: www.poferries.com/en/coronavirus

Parkdean Resorts

Update: March 22nd 2020, 17:00

All Parkdean Resorts parks are closed for holidaymakers until 30th April.

For the latest Parkdean Resorts updates please check out the following: www.parkdeanresorts.co.uk/faqs/coronavirus/

Park Holidays UK

Update: March 22nd 2020, 16:00

All Park Holidays UK parks are closed between 23rd March and 16th April. Guests will be given the option to either re-book to a later date or request a refund of all monies paid.

Unless your holiday or short break is due to start within the next 14 days, you do not need to make a decision or contact them yet.

For the latest Park Holidays UK updates please check out the following: www.parkholidays.com/about-us/news/customer-health-update

Pontins

Update: March 22nd 2020, 16:00

Pontins have decided to close all parks effective Friday 20th March 2020.

For the latest Pontins updates please check out the following: www.pontins.com/family-holiday-information

Richmond Holiday Centre

Update: March 17th 2020

They have no reported cases of the virus on the park and are taking extra precautions as regards cleaning regimes and making hand sanitiser available within their venue.

For new and existing bookings due to be completed by 30th April 2020 customers may request to change the date of their booking so that it can be moved to a date prior to 30th April 2021.

They are not cancelling any bookings and there will be no administrative charges for the above. If you change your holiday date for a higher priced period then you will need to pay the difference in the charges, if you move to a date that is a lower price we will hold the difference as a credit for you.

For the latest Richmond Holiday Centre updates please check out the following page: www.richmondholidays.com

Whitecliff Bay Holiday Park

Update: March 22nd 2020, 10:00

Their parks remain open and they want to reassure guests that they are following all Government and Public Health England recommendations and advice.

They have taken the decision to endeavour to close their Bars, Restaurants and Central Facilities from 20th March. If you book any break for 2020 and then decide you don’t want to travel, they will let you change your dates free of charge.

For the latest Whitecliff Bay updates please check out the following: www.awayresorts.co.uk/faq/coronavirus-and-travelling/

Woolacombe Bay Holiday Parks

Update: March 20th 2020, 14:30

Golden Coast will close on Monday 23rd March until Friday 17th April 2020. Their three other Parks will delay their opening until Friday 17th April 2020. More info as follows:

  • Guests arriving Friday 20th March and staying to Monday 23rd March will be able to continue to take their holiday or may choose to cancel and obtain a full refund.
  • Guests arriving Friday 20th March to Sunday 22nd March and departing after Monday 23rd March will be required to end their holiday on Monday 23rd March and will either receive a pro-rata refund for the unused holiday nights or can choose to cancel their holiday now and receive a refund.
  • Guests arriving on Friday 20th March will shortly receive an SMS text notification from them.
  • Guests who are in the middle of a break and due to leave after Monday 23rd March will be asked to leave by Monday 23rd March and we will be in touch to offer a partial refund.
  • Guests due to arrive from Monday 23rd March to Thursday 16th April will be contacted in arrival date order to explain the options available to them – please do not call them until them have contacted you.

For the latest Woolacombe Bay Holiday Parks updates please check out the following: www.woolacombe.co.uk/coronavirus

European Holidays

Update: March 17th 2020, 14:00

We currently have no customers on holidays with us outside of the UK because our European holiday season was due to start at the end of March.

HOLIDAYS BEFORE 24th APRIL

We have now postponed the opening of our parcs until 24th April at the earliest. We will continue to review this date. Unfortunately, if you were scheduled to travel before 24th April you can be certain that your holiday plans will need to change or be put on hold. The options we offer affected customers are currently under review by the Travel Industry and the Government. As soon as we know more, we will be in touch to discuss the options available to you.

HOLIDAYS FROM 24th APRIL

Currently the FCO advises against all non-essential travel to Spain and Italy, and we recognise that the introduction of increased controls and restrictions introduced in many European countries will have a significant impact on our customers’ holidays, so we are currently assessing the situation. If the situation remains this way 2 weeks before you are due to travel, then we will contact you to discuss your options.

As far as we know all other UK parks are open as usual and will be in contact with you if anything changes. Any queries regarding any other operators we would encourage you to contact them directly for the most up to date information. Thank you for your patience, and in the meantime if you have questions about your situation, please review our answers to some common questions below.

FAQs

  1. Travel to European destinations

Currently the FCO is advising against all non-essential travel to Italy and Spain. Please check the latest Government advice here.

  1. What do I do if I’m due to travel to a destination where the FCO are advising against non-essential travel?

Your park operator will be in contact soon to discuss your options. If you have any queries in the meantime, please contact them directly using the contact details on your park confirmation.

Our Italian parks have delayed opening until 24 April 2020. If you are due to arrive in Italy before this date, your park operator will contact you to discuss your options. The park operator will aim to find you an alternative date or destination, but if this cannot be arranged you have the right to cancel and you will be offered a refund. You wouldn’t be entitled to any additional compensation, as the reason is outside our control.

As of 15 March, the FCO advises against all non-essential travel to Spain – if the advice stays this way 2 weeks before you are due to travel, then your park operator will contact you to discuss your options.

  1. I’ve booked travel arrangements myself – am I protected?

For any travel arrangements such as flights, ferry travel or car hire, then you will need to speak to the service provider/airline you made the booking with. They will have their own policy as to how they manage these claims.

  1. What if I decide I don’t want to travel?

If the FCO advice has not changed and your holiday park is operating as normal, your holiday will be subject to normal booking conditions and cancellation charges. If you have strong concerns, we would advise to speak to your park operator.

  1. My balance is due, should I go ahead and pay?

The normal booking conditions apply, but we understand you may have concerns. If you booked via a newspaper promotion, please contact your holiday park operator who will be able to discuss any options available to you.

  1. I’ve been advised to self-isolate; can I cancel my holiday?

Your booking would be subject to the normal conditions, however, if this is a medical requirement and can be validated by your GP, then you should contact your Travel Insurance provider to see if you are covered for cancellation.

  1. What precautions should I take?

We always recommend everybody travels with adequate insurance cover. All insurance policies vary, so we recommend checking with your insurance company as to what cover is provided for situations arising due to the spread of Coronavirus.

We recommend reading the general advice for travellers from the National Travel Health Network and Centre.

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