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Help & FAQs

Booking Online

How do I book online?

If collecting Sun Savers codes, scan a total of SIX codes to book (one less than those collecting in-paper tokens!). Book at sunsavers.co.uk or in the app as soon as you enter your sixth code.

If collecting tokens/codewords, you will need SEVEN codewords printed on the tokens in The Sun. Book at thesun.co.uk/holidays from Friday, August 25, 2017.

Please note there is a £2.30 online booking fee. For a step-by-step guide, please visit club950.co.uk/howitworks.

When does the website open for booking?

The Sun Savers booking site will open as soon as you enter your last code.

If collecting tokens/codewords, the main booking site opens on Friday, August 25, 2017.

Do I send a cheque if I book online?

No. When booking online payment is made securely over the internet with your debit or credit card. You do not need to send us a cheque when making an online booking.

Please note that a £2.30 booking fee will be added to the cost of online bookings.

Do I send tokens if I book online?

You do not need to send tokens. When booking online you will need to enter the four letter code words that are printed on the tokens in the newspaper.

Can all parks be booked online?

The majority of our parks can be booked online. If you want to book for a park that doesn’t appear on the list, please send your application to us by post.

I can’t get my booking to confirm online

Please ensure you have the most up-to-date version of your internet browser.

It may be your computer settings that are not allowing you to access the site properly. If you continue to have these problems we suggest trying clearing your cache, using an alternative browser or computer/device.

If the problem persists please send your application to us via our postal service and we will try to book a holiday for you. For details on how to do this, visit club950.co.uk/howitworks

The site lost connection during booking and now my Sun reference doesn’t work?

In this situation we advise that you select Tools, then Internet Options and then click Delete under Browser History. This will then delete temporary files, Internet history and cookies, therefore enabling you to re-access our site.

My code words aren’t working.

To make a booking online you need to have SEVEN different code words that are printed on the tokens in The Sun newspaper from Saturday, August 19 until Saturday, September 1. All codewords printed between these dates are valid, please check the spelling from the original tokens carefully and try again.

To book through Sun Savers, you must scan a total of SIX Sun Savers codes, not the in-paper tokens.

Sun Savers

How many Sun Savers codes will I need to book my Hol From £9.50?

You must scan a total of SIX Sun Savers codes consecutively from Saturday, August 19 to unlock booking on Thursday, August 24 – one less than those collecting in-paper tokens!

When does Hols From £9.50 start?

The promotion will be running in the paper from Saturday, August 19 – Saturday, September 1. Your codes will only count towards your Hol From £9.50 from Saturday, August 19.

What is Sun Savers?

Sun Savers is our new rewards club. To register, download the Sun Savers app or go online at sunsavers.co.uk. You can get free cash just by buying your No1 paper. Pick up The Sun daily to collect Sun Savers codes and once you have 28 we will give you £5 cash. Plus, get great extra benefits such as early access to Hols From £9.50.

Do I have to collect with Sun Savers for my Hol From £9.50?

No, you can still collect tokens and codewords but you won’t get early access to booking. Collect SEVEN tokens or codewords in The Sun between Saturday, August 19 – Saturday, September 1.
Send your tokens and booking form by post or enter your codewords online at thesun.co.uk/holiday. Book from Friday, August 25.

I got a bonus code but it won’t let me add it on the app/website

Bonus codes cannot be scanned until the first day of the promotion on Saturday, August 19 but you can add it any day from then until the promotion’s end (Saturday, September 1).

I’ve booked before and usually get a bonus code. When can I book?

You’ll still receive your bonus code by post or email by the end of next week, which means you’ll only need to scan a further eight in-paper codes. This means you’ll get even earlier access to booking, but only if you scan your codes consecutively from Saturday, August 19.

How do I get priority access to Hols From £9.50?

Scan SIX codes consecutively from the first day of the promotion (Saturday, August 19). This means you will get early access to
booking on Thursday, August 24. Those collecting in-paper tokens will not be able to book until Friday, August 25.

Why should I book my Hol From £9.50 through Sun Savers?

Sun Savers is super-simple and the only way to get early access so you can get first dibs on the best dates and parks.

Key Dates

When does the Sun Holiday helpline open?

For the current offer, the helpline will open on Thursday, August 17, 2017.

Where can I find a postal booking form?

You can print one at club950.co.uk/form. An application form also appeared in The Sun on Saturday, August 19, 2017.

 

What is the closing date?

The closing date for applications is Friday, September 29, 2017. Postal applications received after this date will be returned to you.

General Query regarding completing Application

What do I need to send with my application?

  • Your completed application form
  • Your payment (by cheque or postal order) of £9.50 per person
  • The correct number of differently numbered tokens

Where do I send my completed application?

UK Holidays in The Sun
PO Box 1811
Colchester
CO2 8LF

I don’t have an email address.

If you do not have an email address all correspondence in regards to your holiday and/or ferry crossings will be sent out to you in the post.

I would like to book for both £9.50 and £15 start dates, how do I do this?

Please select both £9.50 and £15 dates when booking online or by post.

I live in Northern Ireland, can I still apply?

Yes. Please print a booking form at club950.co.uk/form.

Instead of collecting tokens you will need to send SEVEN differently dated mastheads from the front page of The Sun newspaper. We will then process your application as normal.

We would like to be guaranteed a 3-bedroomed accommodation

We cannot guarantee this, however you may be able to upgrade your accommodation when you receive your confirmation from the holiday park. All upgrades are subject to availability.

What are ‘AREAS’?

All parks in the Sun Holiday promotion are placed into areas depending on their geographical location. If you are more flexible about where you want to go on holiday you can select two areas on your booking form which enables us to try and book you into any park in that area, giving you a greater chance of getting a holiday.

How do I book for less than 4 people?

All holidays are based on a minimum of 4 people sharing.

If there are less than 4 of you, you just need to pay the appropriate 4-person price.

How do I include my unborn child?

To add a child that has not yet been born to your party, please enter Newborn in the name field.  The lowest age that the booking system will accept is 1 year, so please select this as the age for any child that will be 1 year or less at the time of the holiday.

Which holiday start dates are included in the new promotion?

For a full list of dates, please visit club950.co.uk/about

When will the next Sun Holiday Promotion appear in the newspaper?

The next Sun Holiday offer launches in the paper on Saturday, August 19, 2017.

Tokens / Codes

I sent my application without enough tokens

If we are unable to process your application, we will contact you advising of any further action required.

Do I need to collect tokens/codes from the newspaper?

Yes. If booking through Sun Savers, you must scan a total of SIX Sun Savers codes

If collecting tokens/codewords, you will need SEVEN tokens. Tokens are being printed every day from Saturday, August 19 to Saturday, September 2, 2017 in The Sun.

 

Can I use tokens/codes from a previous promotion?

No. You will need the current tokens/codes which are being printed every day from Saturday, August 19 to Saturday, September 1, 2017 in The Sun.

I have missed a token, and am now one short.

Tokens are being printed until Saturday, September 1, 2017.  You will need SEVEN different tokens.  After this time, you can order back copies of the newspaper by calling 0844 669 9400.

Priority Applications

I received a Priority Letter from an unsuccessful postal application, how do I use this to book?

If you have received a letter as a result of an unsuccessful postal application in a previous Sun Holidays promotion please visit ukholidaysinthesun.co.uk/priority to book online. You will be able to book by just entering the code on your letter and will not require code words from the paper.

Alternatively, send the letter to us along with a booking form as soon as possible and you will be amongst the first applications processed. If you’ve not got one already, you can print a booking form at club950.co.uk/form

I haven’t received a priority form

If you have applied for a Sun Holiday within the last 2 years you are eligible to receive a Priority Application Brochure which will enable you to book as a priority customer.

If you have not received your Priority Application Brochure, please CONTACT US to send us an email. Please select the ‘Previous Bookers Mailer Not Received’ category and to assist us, please inform us when you last applied for a Sun Holiday. Please also include your full postal address in the email.

Alternatively you can make unlimited online bookings without the use of a reference number by visiting thesun.co.uk/holidays

Availability Enquiry

I cannot find a holiday online

Unfortunately parks are only able to offer us limited availability, therefore your choices have sold out. New availability is being added all the time, if you cannot find a suitable alternative check back regularly as more holidays may have been added.

How can I check what is available?

You can check which areas still have holidays available on each date by clicking here.

When booking online please enter 4 parks and 4 dates to search what is available. If no suitable holidays are available you will be able to search again.

Please only confirm a holiday that you are happy with as once the booking has been made there are no amendments or cancellations possible.

If applying by post, please select as wide a choice of parks and dates as possible and we will endeavour to book you one of your choices.

Payment

Someone else is paying for my holiday, whose name and address do we put on the back of the cheque?

Please put the name and address of the person who wrote the cheque on the back of the cheque.

Some parks say ‘under 5s free’. Does that mean I don’t have to pay for them at all?

The ‘under 5s FREE’ refers to the specific park’s entertainment / clubroom passes only. The accommodation price of £9.50 or £15 per person applies to all adults, children and infants.

You must pay for all party members, regardless of age.

How do I pay online?

Online payment must be made using a credit or debit card. A £2.30 booking fee is added to the total cost of online bookings.

Your transaction will be handled securely by Streamline. Your statement will show that your account has been debited by ‘UK Holidays In The Sun’.

Do I have to pay for everything now?

No. You will only be charged for the accommodation now (plus insurance if you request it). Any service charge/entertainment pass charges will be charged direct to you by your holiday park when your booking is confirmed by your park/operator.

Do I have to pay for babies/toddlers?

Yes, you must pay for every individual in your party.

Is online payment secure?

Your transaction will be handled securely by Streamline. Your statement will show that your account has been debited by ‘UK Holidays In The Sun’.

Online payment must be made using a credit or debit card. A £2.30 booking fee will be added to the total cost of online bookings.

Service Charge/Entertainment Pass Supplement

Pontins new bed linen procedure

For a one off charge of £5 for each single bed and £8 for each double bed you can purchase bed linen from Pontins.

Bed linen remains optional so you can also choose to take your own.

Do I send the money for the entertainment passes and service charge with my application form?

No, all supplement charges must be paid directly to the park. The charges will be detailed on your confirmation, which is sent directly from the park to you, along with details of how to pay.

What’s the Service Charge for?

This is primarily a charge for pre-arrival cleaning of your accommodation and for heat and light. Where applicable, this will be charged to you by your park when your booking is confirmed. See each park listing for specific charges.

Do I have to pay the supplement charges?

The Service Charge (includes gas & electric) is compulsory.  At some parks on certain dates there is no service charge. Entertainment passes and bed linen are optional.

All information regarding supplement charges are detailed against each individual park in the newspaper.

All supplement charges are paid directly to the park.

Please note that if supplement charges are not paid on time (the date specified on the confirmation from the park), the holiday will be cancelled by the park operator. There are no refunds in this instance.

What’s the ‘Entertainment Passes / Clubroom Passes’ charge for?

Parks make optional charges for passes which may be required for access to facilities such as swimming pools, bars, restaurants, shows and kids clubs. Where applicable, this will be charged to you by your park when your booking is confirmed. See each park listing for specific charges.

Insurance

What if I don’t know my vehicle registration at time of booking?

If you decide to travel in a different vehicle or if you don’t know your vehicle registration at time of booking you can contact Call Assist on 01206 771771 to transfer the breakdown cover.

How do I make a claim?

To make a claim you must pay for any services required and keep all receipts. You must then obtain a claim form from the insurance company within 28 days of your return.

What do I do if I change my vehicle before I go on holiday?

If you decide to travel in a different vehicle you can contact Call Assist on 01206 771771 to transfer the breakdown cover. Your insurance policy will then cover your new vehicle.

If you have a European ferry booked with your holiday please also CONTACT US to update any information that may change regarding the vehicle you will be travelling in.

Who is covered by the holiday insurance?

All persons listed on your booking form in the party details section are covered by the holiday insurance. Certain exclusions apply, see insurance policy for details.

When will I receive my insurance documents?

Insurance documents are sent out separately from your holiday confirmation and may arrive at any time up to 2 weeks before your holiday start date.

Can I extend the insurance cover?

No. The insurance policy only covers you for the duration of your Sun Holiday, be it 3, 4 or 7 nights.

Do you offer holiday insurance?

Insurance is available with online bookings, but is not available when booking by post.

For holidays in England, Wales, Scotland or the Isle of Wight, one payment of just £9.50 including insurance premium tax (IPT) can cover all your party with personal holiday insurance.

Extended cover is available for holidays in Europe at just £29.50 including IPT to cover your whole party.

Excludes cancellation and curtailment cover. For the Summary of Cover and full details, visit club950.co.uk/insurance.pdf

Travel

Ferry deals

For details of our offers, visit club950.co.uk/ferries

How do I book a ferry for Ireland?

You will receive a voucher with your holiday confirmation directly from the holiday park. There will be a code on the voucher enabling you to contact the ferry company and book at the discounted rate.

Can you resend my ferry email confirmation?

Yes. If you booked your ferry by post or when booking online, please CONTACT US and we will resend the email confirmation to you.

If you booked the ferry at a later date, you will need to contact the ferry operator directly.

How long does it take to drive from the port to the park?

Mileage and estimated driving time from the port to each holiday park is indicated in the list of each parks facilities.

How long are the ferry crossings?

Dover-Calais – Crossing time: 90 minutes

Portsmouth-Caen – Crossing time: 6hrs daytime, 7hrs overnight*

Plymouth-Roscoff – Crossing time: 6hrs daytime, 8hrs overnight*

Portsmouth-Le Havre – Crossing time:  3hrs 45mins by fast craft only

Portsmouth-Cherbourg – Crossing time: 3hrs by fast craft only

Poole-Cherbourg – Crossing time: 4hrs 30mins

Stranraer–Belfast – Crossing time: 3 hrs

Holyhead–Dublin – Crossing time: 3hrs 15 minutes

Fishguard–Rosslare – Crossing time: 3hrs 30 minutes

*On board accommodation available at prevailing rates.

When can I arrive at the port?

You have to arrive at the port at least one hour before your scheduled departure.

Do I need a passport?

A passport is required for all holidays to mainland Europe. A passport is not required for holidays to the Isle of Wight or Northern Ireland.

What do I do if I change my vehicle before I go on holiday?

If you decide to travel in a different vehicle you can contact Call Assist on 01206 771771 to transfer the breakdown cover. Your insurance policy will then cover your new vehicle.

If you have a European ferry booked with your holiday please also CONTACT US to update any information that may change regarding the vehicle you will be travelling in.

Can I fly and how do I book it?

Flights are not included in this promotion. However low-cost airlines fly to airports that are close to all of our European holiday parks. The nearest airport is shown with the European park Symbols and the Park Symbols key includes details of which airlines serve these airports. Many fly from regional airports in the UK too.

I live on the Isle of Wight am I entitled to the discounted ferry deals?

Yes. In order to obtain a discounted ferry voucher please CONTACT US directly and we will send one out for you.

How do I book a ferry for the Isle of Wight?

Book online at club950.co.uk/ferries. You will need your Sun Holiday booking reference number.

Alternatively, please contact your holiday park directly and they will be able to issue a ferry voucher. There will be a code on the voucher enabling you to contact the ferry company and book at the discounted rate.

Is travel included in the holiday price?

No. The cost of £9.50 or £15 per person covers accommodation only. Travel arrangements must be organised independently.

What documents do I need to go on the ferry?

If you have booked a ferry for your European holiday all you need to take with you is a print off of your email confirmation of the ferry crossing and your passport.

I’ve extended my holiday, I need to change or extend my ferry crossing

We are unable to change a ferry crossing once it has been made. Your ferry crossing will only cover the original holiday dates booked in accordance to your application/online booking.

I haven’t received my ferry confirmation.

Please CONTACT US to confirm your email and/or postal address and we can get the confirmation resent to you.

Do I get tickets for my ferry crossing?

If you have given an email address you will receive an e-ticket which you need to print out and take to the port. Otherwise you will receive your ferry confirmation through the post. Please ensure you take this confirmation with you to the port.

Can I change my ferry once it’s been booked?

No. Unfortunately once a ferry has been booked in accordance with your original application it is not possible to alter it in anyway.

Are transfers included?

No. Travel from the port to your holiday park is your responsibility to arrange. Mileage from the port to each holiday park is indicated in the list of each park’s facilities.

Pets

I would like to take my dog on holiday

Dogs are only permitted at parks in this offer that display the dogs permitted symbol in the park listings. One small/medium sized dog will be permitted in standard holiday homes at these parks if a suitable accommodation is available. Please check with your holiday park before booking. Parks not displaying the dogs permitted symbol may accept dogs in specific holiday homes and this will be shown on your confirmation. A charge is usually required for taking a dog and payment should be made direct to your holiday park. If the holiday park does not have a pet-friendly accommodation available, we are unable to amend or cancel your holiday, as per the terms and conditions of the offer.

Disabled / Medical Needs Enquiry

What if a disabled caravan is not available.

When booking through the post or on thesun.co.uk/holidays if you request a wheelchair accessible accommodation when making your original application and there is not one available, our dedicated team will contact you to discuss further options.

A member of my party is disabled and needs to be near the Holiday Park’s facilities/amenities

POST: Please attach a covering letter to your application form stating exactly what facilities you will need whilst on holiday.  If you send your application form and covering letter to UK Holidays in the Sun our dedicated team will endeavour to ensure that you have everything you need at the holiday park to enjoy your break.

ONLINE: If you require specific disabled accommodation, firstly book your holiday, then please use the CONTACT US form to tell us your requirements. We will endeavour to book suitable accommodation for you and will contact you directly should we require any further information. We must receive this request within 48 hours of the booking being made. Requests received outside of this time scale are subject to the standard terms and conditions of this offer.

A member of my party is disabled and needs a fully adapted caravan / chalet.

POST: Please attach a covering letter to your application form stating exactly what facilities you will need whilst on holiday. Unfortunately not all parks have disabled units available. However, if you send your application form and covering letter  to UK Holidays in the Sun our dedicated team will endeavour to ensure that you have everything you need at the Holiday Park to enjoy your break.

ONLINE: If you require specific disabled accommodation and you are booking online, firstly book your holiday, then please use the CONTACT US form to tell us your requirements. We will endeavour to book suitable accommodation for you and will contact you directly should we require any further information. We must receive this request within 48 hours of the booking being made. Requests received outside of this time scale are subject to the standard Terms and Conditions of this offer.

Catered / Upgrade / Adding Extra People

Can I book a catered holiday?

Catered or half board holidays are available at certain parks, these parks are indicated online and in the newspaper pull out. A catered holiday includes breakfast and an evening meal for a supplement of between £12.95 and £19.25 per person per night, based on a minimum of 4 people sharing. Accommodation for catered holidays is on a ‘room only’ basis so there are no self-catering kitchen facilities. Half Board supplements will be charged direct to you by your holiday park.

Which parks offer upgrades and what do they include?

Parks offering upgrades are indicated by the upgrade symbol listed with the park’s facilities.

For details of what is included, please see club950.co.uk/extras

I want to upgrade my accommodation

If you haven’t yet made your booking with us, please select the appropriate box for upgrading when you are filling in your form, if available.

If you have already made your booking, you will need to speak to the holiday park directly to enquire about upgrades. The holiday parks’ contact details will be shown on your confirmation.

What if there are more than 8 people in my party?

The biggest accommodation at any of the Holiday Parks in the £9.50 offer sleeps 8 people. For more than 8 people you will need to book 2 separate units (Both of which must have at least one adult over the age of 21)

  • You MUST have an application form for each accommodation required (e.g. 2 application forms for 2 units).
  • You will also need a set of newspaper tokens for each application form.
  • Complete one application form for each individual party/family.
  • YOU MUST SELECT THE SAME PARK AND DATE CHOICES ON ALL FORMS.
  • Staple all the forms together. Attach a covering letter explaining that you all want to go together.

Attach the payment and send all the forms and payment IN ONE ENVELOPE.

I would like to add an extra person to my booking

To add any further names to your booking, you will need to speak to the Holiday Park operator directly. Please note that they may charge an upgrade/amendment fee for this. The holiday park’s contact details are shown on your holiday confirmation.

Group / Multiple Bookings

I would like to holiday with my friends at the same park on the same date – but have separate accommodations

  • You will need an application form for each accommodation required (e.g. 2 application forms for 2 families).
  • You will also need a set of newspaper tokens for each application form.
  • Complete one application form for each individual party/family.
  • YOU MUST SELECT THE SAME PARK AND DATE CHOICES ON ALL FORMS.
  • Staple all the forms together. Attach a covering letter explaining that you all want to go together.
  • Attach the payment and send all the forms and payment IN ONE ENVELOPE.

Whilst we do try to accommodate all ‘group’ parties together, due to the high volume of applications, we cannot always guarantee you will be placed together.

Terms and conditions #6 “We cannot guarantee multiple applications will be similarly processed”.

How do I make more than one booking?

Unlimited bookings can be made online or by post. If applying by post, you will need to complete an application form for each booking and each form must have the correct number of tokens and an individual payment.

I wanted 2 accommodations, but we are all in one

In order to have booked 2 units of accommodation you will have needed to send 2 completed application forms with the necessary tokens for us to be able to do this for you. Unfortunately as stated in the terms and conditions ‘ABSOLUTELY NO AMENDMENTS WHATSOEVER can be made by you after your holiday application has been received by us.’

7-Night Bookings

What day do 7 night breaks start?

7 night breaks start on either Monday or Friday – as long as your chosen start date has a consecutive date after it you can apply for a 7 night break.

I want to extend my holiday

If you have already made your booking, you will need to speak to the holiday park directly to enquire about adding additional days to your holiday. The holiday parks contact details will be shown on your confirmation.

Please note that if you extend your holiday directly with the holiday park we are not able to extend your insurance cover or change any ferry crossings that you may have booked through Sun Holidays.

I would like to combine a 4-night break and a 3-night break to make a 7-night holiday in the UK

  • You will need an application form for each accommodation required (e.g. 1 application form for the 4-night break and 1 application form for the 3-night break).
  • You will also need a set of newspaper tokens for each application form.
  • Complete both application forms with the party details (the same address/member/park details on both)
  • Write your choice of holiday start dates on the first form, and the consecutive dates on the second form.
  • Staple the forms together. Attach a covering letter explaining that you want to go on holiday for a week.
  • Attach the payment and send both forms and payment IN ONE ENVELOPE.

European Holidays

How much is a holiday in Europe?

Off peak dates

Accommodation Duration Price per Person Up to and including 5 people 6 people 7 people 8 people
4 people
(with insurance*) (with insurance*) (with insurance*) (with insurance*) (with insurance*)
Standard 3 or 4 Nights £9.50 £38.00 £47.50 £57.00 £65.50 £76.00
(£64.50) (£74.00) (£83.50) (£93.00) (£102.50)
Standard 7 Nights £19.00 £76.00 £95.00 £114.00 £133.00 £152.00
(£102.50) (£121.50) (£140.50) (£159.50) (£178.50)

 

Peak dates

Accommodation Duration Price per Person Up to and including 5 people 6 people 7 people 8 people
4 people
(with insurance*) (with insurance*) (with insurance*) (with insurance*) (with insurance*)
Standard 3 or 4 Nights £15.00 £60.00 £75.00 £90.00 £105.00 £120.00
(£86.50) (£101.50) (£116.50) (£131.50) (£146.50)
Standard 7 Nights £30.00 £120.00 £150.00 £180.00 £210.00 £240.00
(£146.50) (£176.50) (£206.50) (£236.50) (£266.50)

 

 

*EUROPEAN INSURANCE AVAILABLE AT £29.50 PER BOOKING

*PLEASE NOTE A £2.30 BOOKING FEE IS ADDED TO THE TOTAL COST OF ALL ONLINE BOOKINGS

Booking Confirmation

I’ve lost my holiday confirmation, how do I get a replacement?

All holiday confirmations are issued direct by the holiday parks/operators.  Please telephone your holiday park, who will be able to resend a copy of the confirmation to you.

When will my booking be confirmed?

If booking online you will receive your confirmation from the park operator directly within 7-10 days.

If unsuccessful, your payment will be returned by Thursday, August 17, 2017. Our telephone hotline for this offer, 0344 543 9733 (calls cost the same as a normal local or national landline and may be monitored or recorded for staff training purposes).

Do I have a booking?

If booking online, you will receive on-screen confirmation of your booking, which will also be emailed to you.

For postal bookings, please provide an email address in the space provided on the application form and we will notify you by email as soon as we have processed your application.

You will then receive confirmation of your booking  (together with notification of any additional charges due) by email or letter from your holiday park/operator.

If applying by post, you will receive your holiday confirmation by February 24, 2017 or, if unsuccessful, your payment will be returned by this date. If you have not heard anything by this date please phone the Holiday from £9.50 helpline on 0344 543 9743 (calls cost the same as a normal local or national landline and may be monitored or recorded for staff training purposes).

Amending / Cancelling Bookings

I wish to cancel my booking / I can’t go on the holiday

Unfortunately we are unable to change or cancel a booking once it has been received. The terms and conditions of the promotions state: “ABSOLUTELY NO AMENDMENTS WHATSOEVER can be made by you after your holiday application has been received by us”.

I want to change the park or date allocated

Unfortunately we are unable to change or cancel a booking once it has been received. The terms and conditions of the promotions state: “ABSOLUTELY NO AMENDMENTS WHATSOEVER can be made by you after your holiday application has been received by us”.

Updating Address Details / Remove From Mailing List

I have moved house and have not received a priority pack

Please CONTACT US and provide both your old and new addresses and we will update our records.

Although we cannot resend the original pack by post, we can provide your bonus Sun Savers code to enable you to book online early at sunsavers.co.uk or in the app.

Alternatively you can book online using token codewords at thesun.co.uk/holidays

How do I update my address or email address?

Please CLICK HERE to email us your new address or email address and we will update our records.

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