HOW IT WORKS
Collect SEVEN tokens or codewords from The Sun between Saturday, July 18, and Thursday, July 30.
Whilst collecting, check out the date list below and the parks here. Choose your four favourite parks and four dates.
Once you have your tokens, click BOOK NOW in the menu above and enter the codewords from the tokens. If collecting Sun Savers codes, book in the app or at sunsavers.co.uk. You’ll need four park choices and four start dates, your party details and a credit/debit card. You’ll be able to search which holidays are available and get on-screen booking confirmation. There’s a £2.80 online booking fee, and your card will be charged by UK Holidays in The Sun.
You’ll receive confirmation from your park, by email or post. Any extras, such as service charges or optional entertainment/clubroom pass charges, need to be paid directly to your park.
TOP TIPS TO FIND YOUR PERFECT HOLIDAY
HOLIDAY START DATES
Service charges may apply at your selected park and date. The charge is primarily for pre-arrival cleaning of your holiday home, and heat and light are included. These range from £4.50 to £15 per unit per night (pupn). You will be charged directly by your park.
BUTLIN’S ROOM ONLY – NEW FOR 2020
If you’re going half board or you’ll be eating out, Butlin’s are offering FREE service charge at all their resorts in Room Only accommodation. No lounge or kitchen facilities but a great deal and ideal for half board or the fantastic range of dining options on the resort.
ENTERTAINMENT AND CLUBROOM PASSES
Some parks charge for passes which give you access to facilities such as entertainment centres, bars and indoor pools. Passes range from £2 to £32.50 per person per break (pppb). You will be charged directly by your park. These passes are optional unless otherwise stated.
If you want an activity holiday, look out for parks with entertainment plus passes. These offer an entertaining, all-action holiday for all the family. There are kids’ clubs, plus live cabaret, music, entertainers and discos in the evening. An optional charge may apply.
• Preschool age kids are welcome, with loads of entertainment for little ones to choose from including discos, character meet-and-greets
• We host adult-only parties. Look out for parks with leisure spas, tennis and golf, glitzy night-time entertainment and great bars
• Some breaks are great for people looking for a relaxing retreat. Take a midweek break when the parks are quieter and the very best deals are available
PEAK DATE SUPPLEMENTS
For the very best deal, choose parks and dates where there are NO EXTRAS to pay, NO supplements and NO Service Charges. Any charges that apply are clearly shown under each park listing.
Supplements of £3.50 or £6 per person per break (pppb) apply on popular dates at some parks. Online bookers will pay any peak date supplements at the time of booking. Postal applicants will be charged directly by your park.
Take a break from the kitchen! Some parks offer Half Board (breakfast and evening meal) for between £14.53 and £18 per adult per day, and up to £7.50 per child per day, based on a minimum of four people sharing. Supplements will be charged by your holiday park.
FERRY GOOD DEALS TO GET YOU THERE
Holidaying in Europe, Ireland or Isle of Wight? We’ve got some great deals that will save you £££s on standard fares. Recommended ferry crossing for your chosen European park are shown with each park listing. Crossings are on selected sailings on Mondays and Fridays. These fares are only available with your Sun Holiday and can be booked online or by post.
BE SURE TO INSURE
You never know when the unexpected is going to happen so for complete peace of mind on your Sun Holiday, be sure to take our travel insurance when booking your holiday. Just £10 covers your entire party on a UK holiday and £29.50 for a holiday in Europe.
The summary of benefits for UK Trips per person includes:
- Personal Accident: Up to £5,000, Excess Nil
- Accommodation & Repatriation Expenses: Up to £2,000, Excess Nil
- Hospital Benefit: Up to £300 (£15 per day), Excess Nil
- Baggage & Personal Money: Up to £1,000, Excess £15
- Personal Liability: Up to £1,000,000, Excess £100
- Vehicle Breakdown: Up to £3,000, Excess Nil
Insurance is offered by GFM Holdings Ltd as an Appointed Representative of Global Travel Insurance Services Ltd. The insurance is underwritten by ERGO Travel Insurance Services Limited (ETI) on behalf of Great Lakes Insurance SE (GLISE). We regret that we are unable to accept insurance requests with postal applications.
Please note that any claims relating to epidemic, pandemic or the coronavirus unless for medical and related expenses, excluding curtailment, will not be covered for (a) any new policies purchased and (b) existing policies amended on or after 26 May 2020.
UPGRADE FOR AN EXTRA BIT OF COMFORT
Add some extra comfort to your holiday by choosing an upgrade. Hundreds of thousands of Sun holidaymakers chose an upgrade last year and gave it top marks.
The choice of millions of happy Sun holidaymakers! These caravans are 10ft wide, well-appointed and available with two or three bedrooms sleeping up to eight. Bed linen is available, but beds will not be made up. Check-in time is 4 pm.
COMFORT PLUS CARAVANS
These caravans are available at some parks for a supplement of £6 per person. They are 10ft wide and have all the features of a Comfort caravan with the added benefit of multi-room heating. Plus, if bed linen is hired, beds will be made up for your arrival. Check-in time is 4 pm.
COMFORT EXTRA WIDE CARAVANS
Available at some parks for a supplement of £11 per person, these caravans are extra spacious, modern and 12ft wide. You’ll really notice the extra 2ft! Available with two or three bedrooms and sleeping up to eight, they feature stylish interiors and higher quality. If you hire bed linen, beds will be made up for your arrival. Check-in time is 3 pm.
PREMIER PLUS CARAVANS
Premier plus caravans are the best we offer and are only at selected parks. They’re 12ft wide, ultra-modern with stylish fittings, central heating throughout and double glazing. Availability is limited and there’s a supplement of £24 per person. These caravans have two or three bedrooms sleeping up to eight. Bed linen is included and beds will be made up for your arrival. Check-in time is 3 pm.
Look out for parks that accept dogs – take a maximum of two dogs in specific dog-friendly accommodation. Some parks even have dog-friendly Comfort Plus, Comfort Extra Wide or Premier Plus accommodation too. Charges for dogs are shown under each park listing. Some breeds, including those listed in the Dangerous Dogs Act, are not allowed (see T&Cs for full details).
If available, payment for dog supplements will be taken at the time of online booking. Dog-friendly caravans cannot be booked by post. If no dog caravans are available, you may be able to add dogs once you receive your confirmation at selected parks.
When booking online you can pay for your upgrade there and then. If you’re booking by post, tick the upgrade box on the application form. Do not send payment with your postal application. If an upgraded caravan is not available you’ll be given a Comfort caravan.
STANDARD – £9.50 per person
A simple, modern living space with carpeted floors. Includes all the features of Standard Rooms, plus a dining area and kitchen with an oven, fridge and kettle and there’s a shower over the bath. Plus, there’s a separate lounge space at Skegness and Minehead. Check-in from 4pm.
SILVER APARTMENTS AND BUNGALOWS – £21.50 per person
Includes everything from a Standard Apartment, but with more modern, spacious, stylish interiors and the bathroom has a shower. All Silver apartments have a separate lounge space and a microwave in the kitchen. At Minehead, there are Bungalows available too!
GOLD AND FAIRGROUND APARTMENTS – £31.50 per person
These apartments are spacious, bright and pleasant. Includes everything from a Silver Apartment,
but there are TVs in both the lounge and master bedroom, a hairdryer, towels and daily housekeeping. Fairground Apartments are exclusive to Skegness, with pastel-coloured furniture and fun interior features such as the wobbly mirror and star lights. Check-in from 4pm. Whereas Gold Apartments have a dishwasher and complimentary toiletries with early check-in from 3pm too!
HOTELS – £31.50 per person
These hotels at Bognor Regis have spectacular rooms with plush furnishings and playful design touches. Includes everything from a Standard Room, but there are also TVs in both bedrooms, a mini cooler, hairdryer and personal safe. Plus, a shower over the bath with complimentary toiletries, dedicated hotel parking, towels and daily housekeeping included! Early check-in from 3pm.
- How do I book by post and where can I find the booking form?
If you've not got one already, print a booking form or use the one in The Sun on Saturday, July 18. Enter your 4 park choices and 4 start dates. If you’re happy to go to ANY park in an area, or have more than 4 date choices, indicate this on the form. Please make a record of your park and date choices and keep this safe. Make out a cheque or postal order for £9.50 per person (including children and babies), payable to UK Holidays in The Sun. Write your name and address on the back and staple/clip this to your form. Do not send cash and do not include payment for entertainment/clubroom passes, service charges, peak date supplements or upgrades. Unsuccessful applicants will get their payments back. Retain postal order counterfoils as you will need these to cash the postal orders if we have to return your payment. Once completed, send the form, payment and tokens to the address on the form. If you require wheelchair access accommodation, which may be limited, please attach a note to your form. Note: insurance cannot be included with postal booking.
- Do I send a cheque/tokens if I book online?
No. Simply pay online with your debit or credit card. Please note there is a £2.80 online booking fee. When booking online you will need to enter the four-letter codewords that are printed on the tokens in the newspaper. Alternatively, you can book by entering Sun Savers codes in the app or sunsavers.co.uk.
- Can all parks be booked online?
Nearly all parks can be booked online. If you want to book for a park that doesn't appear on the list, please send your application to us by post.
- I can't get my booking to confirm online
Please ensure you have the most up-to-date version of your internet browser. It may be your computer settings that are not allowing you to access the site properly. Please try clearing your cache/history, or try using an alternative browser or computer/device. If the problem persists you can also send your application to us via post. For details on how to do this, please see above.
- My codes aren't working
To book online you need SEVEN different codewords printed on the tokens in The Sun between Saturday, July 18 and Thursday, July 30th. All codewords printed between these dates are valid, so please check the spelling from the original tokens carefully and try again. To book through Sun Savers, you must enter SEVEN 4-character codes from the Sun Savers page, not the in-paper tokens.
- I got a bonus code but it won't let me add it on Sun Savers
Bonus codes cannot be scanned until Friday, July 17, but you can add it any day from then until the promotion closes on Friday, August 14.
- I've booked before and usually get a bonus code/token. When can I book (Online and Postal)?
You'll receive your bonus token or code by post or email so you'll only need a further SIX tokens/codewords. This means you'll be able to book from Thursday, July 23, if you collect consecutively from Saturday, July 18. Booking opens for the general public after the SIX token/codeword is released on Friday, July 24.
- When does the Sun Holiday helpline open?
For the current offer, the helpline will open on March 25, 2020.
- What is the closing date?
Friday, August 14. Postal applications received after this date will be returned to you.
- What do I need to send with my postal application?
- Your completed application form
- A cheque or postal order for the amount of £9.50 per person (based on a minimum of 4 sharing)
- SEVEN differently numbered tokens
- Where do I send my postal application?
UK Holidays in The Sun, PO Box 1811, Colchester, CO2 8LF
- I don't have an email address.
If you do not have an email address you can apply by post - all correspondence will be sent to you by post. You will need an email address to book online and may also receive a confirmation by email.
- We would like to be guaranteed a 3-bedroom accommodation
We cannot guarantee this, but you may be able to upgrade your accommodation when you receive your confirmation from the holiday park. All upgrades are subject to the park's own availability and pricing.
- What are 'AREAS'?
All parks are placed into geographical areas. If you are more flexible about where to go, you can select areas on your booking form which enables us to try and book you into any park in that area, giving you a much greater chance of getting a holiday.
- Can I book for fewer than 4 people?
Yes, but you will need to pay the appropriate 4-person price. All holidays are based on a minimum of 4 people sharing.
- How do I include my unborn child?
Please enter 'Newborn' in the name box. The lowest age that the booking system will accept is 1 year, so please select this as the age for any child that will be 1 year or less at the time of the holiday.
From Saturday, July 18.
- I sent my application without enough tokens
If we are unable to process your application, we will contact you advising of any further action required.
- Can I use tokens/codes from a previous promotion?
No. You will need the current tokens/codes in The Sun daily from Saturday, July 18 and Thursday, July 30.
- I have missed a token/code and am now one short.
Tokens/codes are printed until Thursday, July 30 and you can use any of the ones printed - they do not have to be consecutive. After that date, you can order back copies of The Sun by calling 0844 669 9400.
- I received a Priority Letter from an unsuccessful postal application, how do I use this to book?
If you have received a letter as a result of an unsuccessful postal application in a previous Sun Holidays promotion please visit ukholidaysinthesun.co.uk/priority to book - just enter the code on your letter and you will not need codes from the paper. Alternatively, send the letter to us along with a booking form as soon as possible and you will be amongst the first applications processed. If you've not got one already, you can print a booking form here
- I haven't received a priority pack
If you have applied for a Sun Holiday before and not received your Priority Application Brochure, please CONTACT US to send us an email. Please select the 'Previous Bookers Mailer Not Received' category and to assist us, please inform us when you last applied for a Sun Holiday. Please also include your full postal address in the email. You can make unlimited online bookings without the use of a reference number by visiting thesun.co.uk/holidays
- I cannot find a holiday online
It may be that your choices have sold out. Parks are only able to offer us limited availability and not all parks are available on every date. There are thousands of holidays available, so please try another search. New availability is added regularly so if you cannot find a suitable alternative, check back regularly as more holidays may have been added.
- How can I check what is available?
Once bookings are open, you can view the areas with holidays still available on each date here. When booking online you'll need to enter 4 parks and 4 dates to search and you'll be shown the available holidays on the next screen. Don't worry though, if none of the options are suitable, you can just search again. Please only confirm a holiday that you are happy with as once the booking has been made there are no amendments or cancellations possible. If applying by post, please select as wide a choice of parks and dates as possible and we will endeavour to book you one of your choices.
- Someone else is paying for my holiday, whose name and address should we put on the back of the cheque?
Please put the name and address of the person who wrote the cheque on the back of the cheque.
- Some parks say 'under 5s FREE'. Does that mean I don't have to pay for them at all?
'Under 5s FREE' refers to the specific park's entertainment/clubroom passes only. The accommodation price of £9.50 or £15 per person applies to everyone, so you must pay for all adults, children and infants.
- How do I pay online? Is it secure?
Pay online with your credit or debit card. A £2.80 online booking fee applies. Your transaction will be handled securely and will show as 'UK Holidays In The Sun' on your bank statement.
- Do I pay for everything now?
No. You will only be charged for the accommodation now (plus insurance if you want it). Any service charge/entertainment pass charges will be charged directly to you by your holiday park when your booking is confirmed by your park. These charges are payable prior to arrival, further details will be included in your confirmation from the park to you within 14-21 days along with how to pay.
- Do I pay for babies/toddlers?
Yes, you must pay for every individual in your party. Some parks offer free passes for babies/toddlers, but the price of £9.50 or £15 applies to everyone.
- What's the Service Charge for?
This is primarily a charge for pre-arrival cleaning of your accommodation and for heat and light. Where applicable, this will be charged to you by your park when your booking is confirmed. See each park listing for specific charges.
- Do I have to pay the supplement charges?
For the best deal, choose a PAY ONLY £9.50 or PAY ONLY £15 date, where there are no compulsory supplements. The Service Charge (includes gas & electric) and Peak Date Supplements are compulsory. Entertainment passes and bed linen are optional - you can take your own linen. The supplement charges are detailed under each park in the newspaper listings and on the park pages. All supplement charges are paid directly to the park. Please note that if supplement charges are not paid on time (the date specified on the confirmation from the park), the holiday will be cancelled by the park operator. There are no refunds in this instance.
- What are 'Entertainment/Clubroom Passes for?
Some parks make optional charges for passes which may be required for access to facilities such as swimming pools, bars, restaurants, shows and kids clubs. Where applicable, this will be charged to you by your park when your booking is confirmed. See each park listing for specific charges.
- What if I change my vehicle before i go/don't know the registration of the vehicle I will be taking
If you decide to travel in a different vehicle or if you don't know your vehicle registration at the time of booking you can contact Call Assist on 01206 771771 to transfer the breakdown cover.Your insurance policy will then cover your new vehicle. If you have a European ferry booked with your holiday please also CONTACT US to update any information that may change regarding the vehicle you will be travelling in.
- How do I make an insurance claim?
To make a claim you must pay for any services required and keep all receipts. You must then obtain a claim form from the insurance company within 28 days of your return.
- Who is covered by your holiday insurance?
All persons listed on your booking form in the party details section are covered by the holiday insurance. See the insurance policy for any exclusions.
- When will I receive my insurance documents?
Insurance documents are emailed separately from your holiday confirmation, within a week of making your booking.
- Can I extend the insurance cover?
No. The insurance policy only covers you for the duration of your Sun Holiday, be it 3, 4 or 7 nights.
- Ferry deals, crossing times, prices and how to book
For full details of our offers and to book, visit club950.co.uk/ferries
- How long does it take to drive from the port to the park?
Mileage and estimated driving time from the port to each holiday park are indicated under each park in the newspaper.
- When can I arrive at the port?
You have to arrive at the port at least one hour before your scheduled departure.
- Do I need a passport?
A passport is required for all holidays to mainland Europe. A passport is not required for holidays to the Isle of Wight or Northern Ireland.
- Can I fly?
We do not offer flights, however, low-cost airlines fly to airports close to all of our European parks. Many fly from regional UK airports too. The nearest airport is shown in the in-paper park listings and the key shows which airlines serve these airports.
- How do I book a ferry for the Isle of Wight?
Book online at club950.co.uk/ferries. You will need your Sun Holiday booking reference number. Alternatively, please contact your holiday park directly and they will be able to issue a ferry voucher. There will be a code on the voucher enabling you to contact the ferry company and book at the discounted rate.
- Is travel included in the holiday price?
No. The cost of £9.50 or £15 per person covers accommodation only. Travel arrangements must be organised independently.
- What documents do I need to go on the ferry?
If you have booked a ferry for your European holiday all you need to take with you is a print off of your email confirmation of the ferry crossing and your passport.
- I've extended my holiday, I need to change or extend my ferry crossing
We are unable to change a ferry crossing once it has been made. Your ferry crossing will only cover the original holiday dates booked in accordance with your application/online booking.
- Will I get ferry tickets?
If you have given an email address you will receive an e-ticket which you need to print out and take to the port. Otherwise, you will receive your ferry confirmation through the post. Please ensure you take this confirmation with you to the port.
- Can I change my ferry once it's been booked?
No. Unfortunately once a ferry has been booked in accordance with your original application it is not possible to alter it in any way.
- Are transfers included?
No. Travel from the port to your holiday park is your responsibility to arrange. Mileage from the port to each holiday park is indicated in the list of each park's facilities.
- Can I take my dog?
Dogs are only permitted at parks that display the Dogs Permitted symbol in the park listings. A maximum of two dogs will be permitted in dog-friendly holiday homes at these parks. Other pets and some breeds of dog, including those listed in the Dangerous Dogs Act, are not allowed - if unsure, please check with your park directly prior to booking. A charge is made for each dog and this must be paid at the time of booking. Dogs are not allowed on bedding or seating, must not be left unattended, must be kept on a lead at all times, and you must clean up after your dog. Dogs (other than assistance dogs) are not allowed in any park facilities or play areas. If your dog is causing a nuisance or damage, parks reserve the right to refuse entry or you will be required to remove it from the park.If available, dog payments will be taken at the time of online booking. Dog-friendly caravans cannot be booked by post. If no dog caravans are available, you may be able to add dogs once you receive your confirmation at selected parks, however, if the park does not have a pet-friendly accommodation available, we are unable to amend or cancel your holiday, as per the terms and conditions of the offer.
- A member of my party is allergic and we need a pet-free accommodation
Please note we are unable to guarantee that a pet has not been in the accommodation. If you require a pet-free accommodation, please request this when booking. ONLINE: If you require specific pet-free accommodation, firstly book your holiday, then please use the CONTACT US form to tell us your requirements. We will endeavour to book suitable accommodation for you and will contact you directly should we require any further information. We must receive this request within 48 hours of the booking being made. Requests received outside of this timescale are subject to the standard terms and conditions of this offer. POST: Please attach a covering letter to your application form stating your exact requirements. Our dedicated team will endeavour to ensure that you are booked into suitable accommodation.
- A member of my party is disabled and needs a fully adapted caravan/chalet
ONLINE: If you require specific disabled accommodation and you are booking online, firstly book your holiday, then please use the CONTACT US form to tell us your requirements. We will endeavour to book suitable accommodation for you and will contact you directly should we require any further information. We must receive this request within 48 hours of the booking being made. Requests received outside of this timescale are subject to the standard Terms and Conditions of this offer. POST: Please attach a covering letter to your application form stating exactly what facilities you will need whilst on holiday. Unfortunately, not all parks have disabled units available. However, if you send your application form and covering letter to UK Holidays in the Sun our dedicated team will endeavour to ensure that you have everything you need at the Holiday Park to enjoy your break.
- A member of my party is disabled and needs to be near the holiday park's facilities/amenities
ONLINE: If you require specific disabled accommodation, firstly book your holiday, then please use the CONTACT US form to tell us your requirements. We will endeavour to book suitable accommodation for you and will contact you directly should we require any further information. We must receive this request within 48 hours of the booking being made. Requests received outside of this timescale are subject to the standard terms and conditions of this offer. POST: Please attach a covering letter to your application form stating exactly what facilities you will need whilst on holiday. If you send your application form and covering letter to UK Holidays in the Sun our dedicated team will endeavour to ensure that you have everything you need at the holiday park to enjoy your break.
- What if a disabled caravan is not available
If you request a wheelchair accessible accommodation when making your original application and there is not one available, our dedicated team will contact you to discuss further options.
- Can I book a catered holiday?
Catered or half board holidays are available at certain parks, these parks are indicated online and in the newspaper pull out. A catered holiday includes breakfast and an evening meal for a supplement of between £12.95 and £19.95 per person per night, based on a minimum of 4 people sharing. Accommodation for catered holidays is on a 'room only' basis so there are no self-catering kitchen facilities. Half Board supplements will be charged directly to you by your holiday park.
- Can I upgrade? Which parks offer upgrades and what's included?
Parks offering upgrades are indicated by the upgrade symbol listed with the park's facilities. Please see above for details of what is included. You will be shown all the upgrade options when searching online for your holiday. If applying by post, simply tick the relevant box on the form.If you have already booked, you will need to contact park operator directly to enquire about upgrades, using the details on your holiday confirmation, however, this is subject to their availability and pricing, which may be different to the Sun pricing.
- What if there are more than 8 people in my party?
The largest accommodations sleep 8 people. For more than 8 people you will need to book 2 or more separate units (Both must have at least one adult aged over 21). To be allocated 2 accommodations together, you will need to apply by post:
- Complete an application form for each accommodation required (e.g. 2 application forms for 2 units). You can print forms here
- You will also need a set of newspaper tokens for each form
- You must select THE SAME PARK AND DATE CHOICES ON ALL FORMS
- Staple all the forms together and attach a note stating that you all want to go together
- I would like to add an extra person
To add any further names to your booking, you will need to speak to the holiday park operator directly, after you have received confirmation from them. Please note that they may charge an upgrade/amendment fee. The park's contact details are shown on your holiday confirmation.
- I would like to holiday with my friends at the same park on the same date – but have separate accommodations
- You will need an application form for each accommodation required (e.g. 2 application forms for 2 families).
- You will also need a set of newspaper tokens for each application form.
- Complete one application form for each individual party/family.
- YOU MUST SELECT THE SAME PARK AND DATE CHOICES ON ALL FORMS.
- Staple all the forms together. Attach a covering letter explaining that you all want to go together.
- Attach the payment and send all the forms and payment IN ONE ENVELOPE.
- Can I make more than one booking?
Yes, unlimited bookings can be made online or by post. If applying by post, you will need to complete an application form for each booking and each form must have the correct number of tokens and individual payments.
- I wanted 2 accommodations, but we are all in one
In order to have booked 2 units of accommodation, you will have needed to send 2 completed application forms with the necessary tokens for us to be able to do this for you. Unfortunately as stated in the terms and conditions 'ABSOLUTELY NO AMENDMENTS WHATSOEVER can be made by you after your holiday application has been received by us.'
- What day do 7-night breaks start?
7-night breaks start on either Monday or Friday – as long as your chosen start date has a consecutive date after it you can apply for a 7-night break.
- I want to extend my holiday
If you have already made your booking, you will need to speak to the holiday park directly to inquire about adding additional days to your holiday. The holiday parks contact details will be shown on your confirmation. Please note that if you extend your holiday directly with the holiday park we are not able to extend your insurance cover or change any ferry crossings that you may have booked through Sun Holidays.
- I would like to combine a 4-night break and a 3-night break to make a 7-night holiday in the UK
- You will need an application form for each accommodation required (e.g. 1 application form for the 4-night break and 1 application form for the 3-night break).
- You will need a set of newspaper tokens for each application form.
- Complete both application forms with the party details (the same address/member/park details on both)
- Write your holiday start date choices on the first form and the consecutive dates on the second form.
- Staple the forms together. Attach a covering letter explaining that you want to go on holiday for a week.
- Attach the payment and send both forms and payment IN ONE ENVELOPE.
- I've lost my holiday confirmation, how do I get a replacement?
All holiday confirmations are issued directly by the holiday parks/operators - please contact your holiday park, who will be able to resend a copy of the confirmation to you. The Sun are unable to reissue your park confirmation.
- When will I get my booking confirmation?
If booking online you will usually receive your confirmation from the park operator directly within 21 days. If you have not received your confirmation, contact the park operator directly using the contact details on your email from The Sun. Your contract will be with the owner or operator of your holiday park and comes into effect when a holiday confirmation has been issued to you. Please do not contact The Sun as we are unable to reissue your park confirmation. If booking by post you should either receive a park confirmation or hear from us by March 28, 2020. If unsuccessful, your original payment will be returned. Our telephone hotline for this offer is 0344 543 9743 (calls cost the same as a normal local or national landline and may be monitored or recorded for staff training purposes).
- Do I have a booking?
If booking online, you will receive on-screen confirmation of your booking, which will also be emailed to you. For postal bookings, please provide an email address in the space provided on the application form and we will notify you by email as soon as we have processed your application. You will then receive confirmation of your booking (together with notification of any additional charges due) by email or letter from your holiday park/operator. If applying by post, you will receive your holiday confirmation by February 28, 2020, or, if unsuccessful, your payment will be returned by this date. If you have not heard anything by this date please phone our helpline on 0344 543 9743 (calls cost the same as a normal local or national landline and may be monitored or recorded for staff training purposes).
- I wish to change the park or date / cancel my booking / I can't go on the holiday
Unfortunately, we are unable to change or cancel a booking once it has been received. The terms and conditions of the promotions state: “ABSOLUTELY NO AMENDMENTS WHATSOEVER can be made by you after your holiday application has been received by us”.
- I have moved house and have not received a priority pack
Please CONTACT US and provide both your old and new addresses and we will update our records. Although we cannot resend the original pack by post, we can provide your bonus Sun Savers code to enable you to book online early at sunsavers.co.uk or in the app. Alternatively, you can book online using token codewords at thesun.co.uk/holidays