HOW IT WORKS

STEP 1

Collect EIGHT Sun Savers codes OR EIGHT tokens from The Sun between Saturday, April 7 and Sunday, April 22

STEP 2

Whilst collecting, check out the parks and choose your four favourite parks and four dates.

STEP 3

Once you have your codes/tokens book through Sun Savers or just click BOOK NOW above. You’ll need four park choices and four start dates, your party details and a credit/debit card. You’ll be able to search which holidays are available and get on-screen confirmation of your booking. There’s a £2.80 online booking fee, and your card will be charged by UK Holidays in The Sun.

 

STEP 4

You’ll receive confirmation from your park either by email or post. Extras such as service charges or optional entertainment/clubroom pass charges need to be paid directly to your park.

TOP TIPS TO FIND YOUR PERFECT HOLIDAY

  1. Go midweek – enjoy four fantastic nights for the price of three
  2. Go midweek off-peak – for the most amazing value of all
  3. Avoid weekends – demand is highest at weekends, so are prices
  4. Avoid school holidays if you can – these are the most popular dates of all
  5. Always remember to select FOUR parks and FOUR dates
  6. Tick the ‘Any Park in Area’ box to virtually guarantee a holiday on your chosen dates
  7. Choose areas with lots of amazing parks such as East Anglia and Cornwall
  8. Go early in the year – Spring dates offer the most incredible choice
  9. Choose NO EXTRAS dates or dates with free passes – loads of availability and the most amazing deals
  10. Get £30 worth of food and drink vouchers on selected midweek breaks – choose a park with free food and drink

Plus, don’t forget our best holiday price and money back guarantee:

  • if you find your Sun Holiday cheaper within 28 days of booking, we’ll refund the difference plus £10 (see T&Cs for details)
  • your holiday payment is guaranteed safe and retained in trust until you complete your holiday. It will be returned to you in the unlikely event of a default or failure by your park (note this applies to your holiday payment to UK Holidays in The Sun only and does not cover transport or any extras paid directly to your park operator)

Holiday Start Dates

HOLIDAYS FROM £9.50

Monday-Friday (4 night breaks)

 

April 23, 30

May 7, 14, 21

September 3, 10, 17, 24

October 1, 8, 15, 29

November 5, 12, 19, 26

Friday-Monday (3 night breaks)

April 20, 27

May 4, 11, 18

September 7, 14, 21, 28

October 5, 12, 19, 26

November 2, 9, 16, 23, 30

HOLIDAYS FROM £15

Monday-Friday (4 night breaks)

May 28

June 4, 11, 18, 25

July 2, 9, 16, 23

August 27

October 22

Friday-Monday (3 night breaks)

May 25

June 1, 8, 15, 22, 29

July 6, 13, 20

August 24, 31

Note: Hols from £9.50 available to book online only. Not all parks available on all dates.

Extras

SERVICE CHARGE

Service charges may apply at your selected park and date. The charge is primarily for pre-arrival cleaning of your holiday home, and heat and light is included. These range from £4.50 to £15 per unit per night (pupn). You will be charged directly by your park.

BUTLIN’S ROOM ONLY

If you’re going half board or you’ll be eating out, Butlin’s are offering FREE service charge at all their resorts in Room Only accommodation. No lounge or kitchen facilities but a great deal and ideal for half board or the fantastic range of dining options on the resort.

ENTERTAINMENT AND CLUBROOM PASSES

These apply at some parks – these give you access to facilities such as entertainment centres, ballrooms, bars and indoor swimming pools. Charges range from £3.25 to £30 per person per break (pppb). You will be charged directly by your park but remember, these passes are optional.

FABULOUS ENTERTAINMENT

If you want an activity holiday, look out for parks with entertainment plus passes. These offer an entertaining, all-action holiday for all the family. There are kids’ clubs, plus live cabaret, music, entertainers and discos in the evening. An optional charge may apply.

• Pre-school age kids are welcome, with loads of entertainment for little ones to choose from including discos, character meet-and-greets
• We host adult-only parties. Look out for parks with leisure spas, tennis and golf, glitzy night-time entertainment and great bars
• Some breaks are great for people looking for a relaxing retreat. Take a midweek break when the parks are quieter and the very best deals are available

PEAK DATE SUPPLEMENTS

For the very best deal, choose parks and dates where there are NO EXTRAS to pay, NO supplements and NO Service Charges. Any charges that apply are clearly shown under each park listing.

Peak Date Supplements of £3.50 or £6 per person per break (pppb) apply on some dates at some parks. Online bookers will pay any peak date supplements at the time of booking. Postal applicants will be charged directly by your park.

HALF-BOARD HOLIDAYS

Some parks give you a break from the kitchen. Half-board is between £12.95 and £19.25 per person per night, based on a minimum of four people sharing. Your accommodation for catered holidays is on a ‘room only’ basis so there are no self-catering kitchen facilities. Supplements will be charged by your holiday park.

FERRY GOOD DEALS TO GET YOU THERE

Holidaying in Europe, Ireland or Isle of Wight? We’ve got some great deals that will save you £££s on standard fares. The recommended ferry crossing is shown with each European park listing. Crossings are on selected sailings on Mondays and Fridays. These fares are only available with your Sun Holiday and can be booked online or by post. Full details at thesun.co.uk/holidays

Ferry offers

BE SURE TO INSURE

You never know when the unexpected is going to happen so for complete peace of mind on your Sun Holiday, be sure to take our travel insurance when booking your holiday. Just £9.50 covers your entire party on a UK holiday and £29.50 for a holiday in Europe.

The summary of benefits for UK Trips per person includes:

  • Personal Accident: Up to £5,000, Excess Nil
  • Accommodation & Repatriation Expenses: Up to £2,000, Excess Nil
  • Hospital Benefit: Up to £300 (£15 per day), Excess Nil
  • Baggage & Personal Money: Up to £1,000, Excess £15
  • Personal Liability: Up to £1,000,000, Excess £100
  • Vehicle Breakdown: Up to £3,000, Excess Nil

Insurance is offered by GFM Holdings Ltd as an Appointed Representative of Global Travel Insurance Services Ltd. The insurance is underwritten by ERV – ETI International Travel Protection, the UK branch of Europäische Reiseversicherung AG.  Full policy and cover details can be viewed at thesun.co.uk/holidays.  We regret that we are unable to accept insurance requests with postal applications.

Insurance details

UPGRADE FOR AN EXTRA BIT OF COMFORT

Add some extra comfort to your holiday by choosing an upgrade. Hundreds of thousands of Sun holidaymakers chose an upgrade last year and gave it top marks.

COMFORT CARAVANS

The choice of millions of happy Sun holidaymakers! Comfort caravans are 10ft wide, well-appointed and available with two or three bedrooms sleeping up to eight. Bed linen is available, but beds will not be made up. Check-in time is 4pm.

COMFORT PLUS CARAVANS

Comfort plus caravans are available at some parks for a supplement of £6 per person. They are 10ft wide and have all the features of a comfort caravan with the added benefit of multi-room heating. Plus, if bed linen is hired, beds will be made up for your arrival. Check-in time is 4pm.

COMFORT EXTRA WIDE CARAVANS

Available at some parks for a supplement of £11 per person, comfort extra wide caravans are extra spacious, modern and 12ft wide. You’ll really notice the extra 2ft! Available with two or three bedrooms and sleeping up to eight, they feature stylish interiors and higher quality. If you hire bed linen, beds will be made up for your arrival. Check-in time is 3pm.

PREMIER PLUS CARAVANS

Premier plus caravans are the best we offer and are only at selected parks. They’re 12ft wide, ultra-modern with stylish fittings, central heating throughout and double glazing. Availability is limited and there’s a supplement of £24 per person. These caravans have two or three bedrooms sleeping up to eight. Bed linen is included and beds will be made up for your arrival. Check-in time is 3pm.

When booking online you can pay for your upgrade there and then. If you’re booking by post, tick the upgrade box on the application form. Do not send payment with your postal application. If an upgraded caravan is not available you’ll be given a Comfort caravan.

DOG FRIENDLY CARAVANS

Look out for parks that accept dogs – take a maximum of two dogs in specific dog friendly accomodation. Some parks even have dog friendly comfort plus, comfort extra wide or premier plus accommodation too. Charges range from £10 to £45 per dog and are shown under each park listing. Some breeds, including those listed in the Dangerous Dogs Act are not allowed (see T&Cs for full details).

If available,  payment for dog supplements will be taken at the time of online booking. Dog friendly caravans cannot be booked by post. If no dog caravans are available, you may be able to add dogs once you receive your confirmation at selected parks.

FAQs

  • How do I book by post?
    If you've not got one already, print a booking form. Enter your 4 park choices and 4 start dates. If you’re happy to go to ANY park in an area, or have more than 4 date choices, indicate this on the form. Please make a record of your park and date choices and keep this safe. Make out a cheque or postal order, payable to UK Holidays in The Sun, for the amount of £15 per person (including children and babies). Write your name and address on the back and staple/clip this to your form. Do not send cash and do not include payment for entertainment/clubroom passes, service charges, peak date supplements or upgrades. Unsuccessful applicants will get their payments back. Retain postal order counterfoils as you will need these to cash the postal orders if we have to return your payment. Once completed, send the form, payment and tokens to the address on the form. If you require wheelchair access accommodation, which may be limited, please attach a note to your form. Note: insurance cannot be included with postal booking
  • When does the website open for booking?
    The Sun Savers booking site will open as soon as you enter your last code. If collecting tokens/codewords, the main booking site opens on Saturday, April 14, 2018 (or Friday, April 13 if you have a bonus token/codeword).
  • Do I send a cheque/tokens if I book online?
    No. When booking online payment is made securely online with your debit or credit card. Please note a £2.80 online booking fee applies. When booking online you will need to enter the four-letter codewords that are printed on the tokens in the newspaper.
  • Can all parks be booked online?
    The majority of our parks can be booked online. If you want to book for a park that doesn't appear on the list, please send your application to us by post.
  • I can't get my booking to confirm online
    Please ensure you have the most up-to-date version of your internet browser. It may be your computer settings that are not allowing you to access the site properly. Please try clearing your cache/history, or try using an alternative browser or computer/device. If the problem persists you can also send your application to us via post. For details on how to do this, please see above.
  • My codewords aren't working.
    To book online you need EIGHT different codewords printed on the tokens in The Sun from Saturday, April 7 and Sunday, April 22. All codewords printed between these dates are valid, so please check the spelling from the original tokens carefully and try again. To book through Sun Savers, you must scan a total of EIGHT Sun Savers codes, not the in-paper tokens.
  • I don't have an email address.
    You will need an email address to book online and may also receive confirmation by email. If you do not have an email address you can apply by post - all correspondence will be sent to you by post.
  • What are 'AREAS'?
    All parks are placed into geographical areas. If you are more flexible about where to go, you can select areas on your booking form which enables us to try and book you into any park in that area, giving you a much greater chance of getting a holiday.
  • Can I book for less than 4 people?
    Yes, however, all holidays are based on a minimum of 4 people sharing. If there are fewer than 4 of you, you will need to pay the appropriate 4-person price.
  • How do I include my unborn child?
    Please enter 'Newborn' in the name box.  The lowest age that the booking system will accept is 1 year, so please select this as the age for any child that will be 1 year or less at the time of the holiday.
  • I have missed a token/code and am now one short.
    Tokens/codes are printed until Sunday, April 22, 2018 and you can use any of the ones printed - codes do not have to be consecutive.  After that date, you can order back copies of The Sun by calling 0844 669 9400.
  • I haven't received a priority pack
    If you have applied for a Sun Holiday before and not received your Priority Application Brochure, please CONTACT US to send us an email. Please select the 'Previous Bookers Mailer Not Received' category and to assist us, please inform us when you last applied for a Sun Holiday. Please also include your full postal address in the email. Alternatively, you can make unlimited online bookings without the use of a reference number by visiting thesun.co.uk/holidays
  • I cannot find a holiday online
    It may be that your choices have sold out. Parks are only able to offer us limited availability and not all parks are available on every date. There are thousands of holidays available, so please try another search. New availability is added regularly so if you cannot find a suitable alternative, check back regularly as more holidays may have been added.
  • How can I check what is available?
    Once booking is open, you can view the areas with holidays still available on each date here. When booking online you'll need to enter 4 parks and 4 dates to search and you'll be shown the available holidays on the next screen. Don't worry though, if none of the holidays are suitable, you can just search again. Please only confirm a holiday that you are happy with as once the booking has been made there are no amendments or cancellations possible. If applying by post, please select as wide a choice of parks and dates as possible and we will endeavour to book you one of your choices.
  • How do I pay online? Is it secure?
    Pay online with your credit or debit card. A £2.80 online booking fee applies. Your transaction will be handled securely by Streamline. Your payment will show as 'UK Holidays In The Sun' on your bank statement.
  • Do I pay for everything now?
    No. You will only be charged for the accommodation now (plus insurance if you want it). Any service charge/entertainment pass charges will be charged direct to you by your holiday park when your booking is confirmed by your park/operator. I
  • What's the Service Charge for?
    This is primarily a charge for pre-arrival cleaning of your accommodation and for heat and light. Where applicable, this will be charged to you by your park when your booking is confirmed. See each park listing for specific charges.
  • Do I have to pay the supplement charges?
    The Service Charge (includes gas & electric) is compulsory.  At some parks on certain dates, there is no service charge. Entertainment passes and bed linen are optional. All information regarding supplement charges is detailed against each individual park in the newspaper. All supplement charges are paid directly to the park. Please note that if supplement charges are not paid on time (the date specified on the confirmation from the park), the holiday will be cancelled by the park operator. There are no refunds in this instance.
  • What's the 'Entertainment Passes / Clubroom Passes' charge for?
    Parks make optional charges for passes which may be required for access to facilities such as swimming pools, bars, restaurants, shows and kids clubs. Where applicable, this will be charged to you by your park when your booking is confirmed. See each park listing for specific charges.
  • How do I make a claim?
    To make a claim you must pay for any services required and keep all receipts. You must then obtain a claim form from the insurance company within 28 days of your return.
  • Who is covered by the holiday insurance?
    All persons listed on your booking form in the party details section are covered by the holiday insurance. Certain exclusions apply, see insurance policy for details.
  • Do you offer holiday insurance?
    Insurance is available for online bookings but is not available when booking by post. For holidays in England, Wales, Scotland or the Isle of Wight, one payment of just £9.50 including insurance premium tax (IPT) can cover all your party with personal holiday insurance. Extended cover is available for holidays in Europe at just £29.50 including IPT to cover your whole party. Excludes cancellation and curtailment cover. For the Summary of Cover and full details, visit club950.co.uk/insurance.pdf
  • Can you resend my ferry email confirmation?
    Yes. If you booked your ferry by post or when booking online, please CONTACT US and we will resend the email confirmation to you. If you booked the ferry at a later date, you will need to contact the ferry operator directly.
  • Do I need a passport?
    A passport is required for all holidays to mainland Europe. A passport is not required for holidays to the Isle of Wight or Northern Ireland.
  • What do I do if I change my vehicle before I go on holiday?
    If you decide to travel in a different vehicle you can contact Call Assist on 01206 771771 to transfer the breakdown cover. Your insurance policy will then cover your new vehicle. If you have a European ferry booked with your holiday please also CONTACT US to update any information that may change regarding the vehicle you will be travelling in.
  • Can I fly?
    We do not offer flights, however, low-cost airlines fly to airports close to all of our European parks. Many fly from regional UK airports too. The nearest airport is shown in the park listings and the Park Symbols key includes details of which airlines serve these airports.
  • How do I book a ferry for the Isle of Wight?
    Book online at club950.co.uk/ferries. You will need your Sun Holiday booking reference number. Alternatively, please contact your holiday park directly and they will be able to issue a ferry voucher. There will be a code on the voucher enabling you to contact the ferry company and book at the discounted rate.
  • Do I get tickets for my ferry crossing?
    If you have given an email address you will receive an e-ticket which you need to print out and take to the port. Otherwise, you will receive your ferry confirmation through the post. Please ensure you take this confirmation with you to the port.
  • Are transfers included?
    No. Travel from the port to your holiday park is your responsibility to arrange. Mileage from the port to each holiday park is indicated in the list of each park's facilities.
  • I would like to take my dog on holiday
    Dogs are only permitted at parks in this offer that display the dogs permitted symbol in the park listings. One small/medium sized dog will be permitted in standard holiday homes at these parks if a suitable accommodation is available. Please check with your holiday park before booking. Parks not displaying the dogs permitted symbol may accept dogs in specific holiday homes and this will be shown on your confirmation. A charge is usually required for taking a dog and payment should be made direct to your holiday park. If the holiday park does not have a pet-friendly accommodation available, we are unable to amend or cancel your holiday, as per the terms and conditions of the offer.
  • A member of my party is allergic and we need a pet-free accommodation
    Please note we are unable to guarantee that a pet has not been in the accommodation. If you require a pet-free accommodation, please request this when booking. ONLINE: If you require specific pet-free accommodation, firstly book your holiday, then please use the CONTACT US form to tell us your requirements. We will endeavour to book suitable accommodation for you and will contact you directly should we require any further information. We must receive this request within 48 hours of the booking being made. Requests received outside of this timescale are subject to the standard terms and conditions of this offer. POST: Please attach a covering letter to your application form stating your exact requirements. Our dedicated team will endeavour to ensure that you are booked into a suitable accommodation.
  • What if a disabled caravan is not available.
    When booking through the post or on thesun.co.uk/holidays if you request a wheelchair accessible accommodation when making your original application and there is not one available, our dedicated team will contact you to discuss further options.
  • A member of my party is disabled and needs to be near the Holiday Park's facilities/amenities
    ONLINE: If you require specific disabled accommodation, firstly book your holiday, then please use the CONTACT US form to tell us your requirements. We will endeavour to book suitable accommodation for you and will contact you directly should we require any further information. We must receive this request within 48 hours of the booking being made. Requests received outside of this timescale are subject to the standard terms and conditions of this offer. POST: Please attach a covering letter to your application form stating exactly what facilities you will need whilst on holiday.  If you send your application form and covering letter to UK Holidays in the Sun our dedicated team will endeavour to ensure that you have everything you need at the holiday park to enjoy your break.
  • A member of my party is disabled and needs a fully adapted caravan/chalet.
    ONLINE: If you require specific disabled accommodation and you are booking online, firstly book your holiday, then please use the CONTACT US form to tell us your requirements. We will endeavour to book suitable accommodation for you and will contact you directly should we require any further information. We must receive this request within 48 hours of the booking being made. Requests received outside of this timescale are subject to the standard Terms and Conditions of this offer. POST: Please attach a covering letter to your application form stating exactly what facilities you will need whilst on holiday. Unfortunately, not all parks have disabled units available. However, if you send your application form and covering letter to UK Holidays in the Sun our dedicated team will endeavour to ensure that you have everything you need at the Holiday Park to enjoy your break.
  • Can I book a catered holiday?
    Catered or half board holidays are available at certain parks, these parks are indicated online and in the newspaper pull out. A catered holiday includes breakfast and an evening meal for a supplement of between £12.95 and £19.25 per person per night, based on a minimum of 4 people sharing. Accommodation for catered holidays is on a 'room only' basis so there are no self-catering kitchen facilities. Half Board supplements will be charged directly to you by your holiday park.
  • Can I upgrade? Which parks offer upgrades and what's included?
    Parks offering upgrades are indicated by the upgrade symbol listed with the park's facilities. For details of what is included, see above. If you haven't booked yet, please select the appropriate box for upgrading when you are filling in your form, if available.
    If you have already made your booking, you will need to speak to the holiday park directly to enquire about upgrades. The holiday parks' contact details will be shown on your confirmation.
  • What if there are more than 8 people in my party?
    The biggest accommodation at any of the parks in the £15 offer sleeps 8 people. For more than 8 people you will need to book 2 separate units (Both of which must have at least one adult over the age of 21)
    • You MUST have an application form for each accommodation required (e.g. 2 application forms for 2 units).
    • You will also need a set of newspaper tokens for each application form.
    • Complete one application form for each individual party/family.
    • YOU MUST SELECT THE SAME PARK AND DATE CHOICES ON ALL FORMS.
    • Staple all the forms together. Attach a covering letter explaining that you all want to go together.
    Attach the payment and send all the forms and payment IN ONE ENVELOPE.
  • I would like to add an extra person
    To add any further names to your booking, you will need to speak to the holiday park operator directly, after you have received confirmation from them. Please note that they may charge an upgrade/amendment fee. The holiday park's contact details are shown on your holiday confirmation.
  • I would like to holiday with my friends at the same park on the same date – but have separate accommodations
    • You will need an application form for each accommodation required (e.g. 2 application forms for 2 families).
    • You will also need a set of newspaper tokens for each application form.
    • Complete one application form for each individual party/family.
    • YOU MUST SELECT THE SAME PARK AND DATE CHOICES ON ALL FORMS.
    • Staple all the forms together. Attach a covering letter explaining that you all want to go together.
    • Attach the payment and send all the forms and payment IN ONE ENVELOPE.
    Whilst we do try to accommodate all 'group' parties together, due to the high volume of applications, we cannot always guarantee you will be placed together, as stated in the Terms and conditions #6 “We cannot guarantee multiple applications will be similarly processed”.
  • Can I make more than one booking?
    Yes, unlimited bookings can be made online or by post. If applying by post, you will need to complete an application form for each booking and each form must have the correct number of tokens and an individual payment.
  • I wanted 2 accommodations, but we are all in one
    In order to have booked 2 units of accommodation, you will have needed to send 2 completed application forms with the necessary tokens for us to be able to do this for you. Unfortunately as stated in the terms and conditions 'ABSOLUTELY NO AMENDMENTS WHATSOEVER can be made by you after your holiday application has been received by us.'
  • What day do 7-night breaks start?
    7-night breaks start on either Monday or Friday – as long as your chosen start date has a consecutive date after it you can apply for a 7-night break.
  • I want to extend my holiday
    If you have already made your booking, you will need to speak to the holiday park directly to enquire about adding additional days to your holiday. The holiday parks contact details will be shown on your confirmation. Please note that if you extend your holiday directly with the holiday park we are not able to extend your insurance cover or change any ferry crossings that you may have booked through Sun Holidays.
  • I would like to combine a 4-night break and a 3-night break to make a 7-night holiday in the UK
    • You will need an application form for each accommodation required (e.g. 1 application form for the 4-night break and 1 application form for the 3-night break).
    • You will also need a set of newspaper tokens for each application form.
    • Complete both application forms with the party details (the same address/member/park details on both)
    • Write your choice of holiday start dates on the first form and the consecutive dates on the second form.
    • Staple the forms together. Attach a covering letter explaining that you want to go on holiday for a week.
    • Attach the payment and send both forms and payment IN ONE ENVELOPE.
    You can download further application forms at club950.co.uk/form However, it is not possible to book a 7-night break in the UK online.
  • How much is a holiday in Europe?
    Off-peak dates
    Accommodation Duration Price per Person Up to and including 5 people 6 people 7 people 8 people
    4 people
    (with insurance*) (with insurance*) (with insurance*) (with insurance*) (with insurance*)
    Standard 3 or 4 Nights £9.50 £38.00 £47.50 £57.00 £65.50 £76.00
    (£64.50) (£74.00) (£83.50) (£93.00) (£102.50)
    Standard 7 Nights £19.00 £76.00 £95.00 £114.00 £133.00 £152.00
    (£102.50) (£121.50) (£140.50) (£159.50) (£178.50)
      Peak dates
    Accommodation Duration Price per Person Up to and including 5 people 6 people 7 people 8 people
    4 people
    (with insurance*) (with insurance*) (with insurance*) (with insurance*) (with insurance*)
    Standard 3 or 4 Nights £15.00 £60.00 £75.00 £90.00 £105.00 £120.00
    (£86.50) (£101.50) (£116.50) (£131.50) (£146.50)
    Standard 7 Nights £30.00 £120.00 £150.00 £180.00 £210.00 £240.00
    (£146.50) (£176.50) (£206.50) (£236.50) (£266.50)
    *EUROPEAN INSURANCE AVAILABLE AT £29.50 PER BOOKING *PLEASE NOTE A £2.80 ONLINE BOOKING FEE APPLIES
  • When will I get my booking confirmation?
    If booking online you will usually receive your confirmation from the park operator directly within 7-10 days. If you have not received your confirmation, contact the park operator directly using the contact details on your email from The Sun. Please do not contact The Sun as we are unable to reissue your park confirmation. If booking by post you should either receive a park confirmation or hear from us by May 11, 2018. If unsuccessful, your original payment will be returned. Our telephone hotline for this offer is 0344 543 9743 (calls cost the same as a normal local or national landline and may be monitored or recorded for staff training purposes).
  • Do I have a booking?
    If booking online, you will receive on-screen confirmation of your booking, which will also be emailed to you. For postal bookings, please provide an email address in the space provided on the application form and we will notify you by email as soon as we have processed your application. You will then receive confirmation of your booking  (together with notification of any additional charges due) by email or letter from your holiday park/operator. If applying by post, you will receive your holiday confirmation by May 11, 2018 or, if unsuccessful, your payment will be returned by this date. If you have not heard anything by this date please phone the Holiday from £15 helpline on 0344 543 9743 (calls cost the same as a normal local or national landline and may be monitored or recorded for staff training purposes).

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