Very good except cleanliness of rooms
Excellent stay at this complex only downsides where the uncleanliness of the rooms had to wear shoes to walk from the bathroom to bedroom as the floors where so unclean obviously hadn't been mopped and the entertainment was on in the very small club room as there wasn't a lot of people staying at the time. But other than that the entertainment was brill the facilities where good and lots of fun things to do.
Avoid like the plague!
We turned up and were instantly and hit by really strong winds with ofc is not their fault but that was the beginning of the downfall. The chalets were dirty, we had to ask for the bedding we had paid for (which was ripped even though it was new out of a packet) the eating area (set in a pub!) was the only place open and was again, dirty! There was rubbish everywhere even though there were signs about picking it up etc. We were put meet to people who would stay up till 3am smoking weed, drinking, making such loud noise that our poor children were kept awake. We complained multiple times for them to do nothing. They didn't even entertain the idea of moving us. The play area was the best bit about the whole place as it just felt like it was a place meant for stag/hen dos. Everything focused on evening entertainment and hardly anything towards young children. Also we went to use the swimming pool and it was so cold that my kids who usually love the water were scared to even go in the bath for months after and it's only since may (2 months later) that we could have a bathtime without screaming and upset children. The most upsetting thing about this holiday was the fact it was my son's first birthday and the memory of this and his first steps in this hell hole is tarred. We have had a formal copy and paste job apology that I had to physically badger them for after weeks of complaining over the phone I gave up. Avoid at all costs.
Excellent holiday, much higher than my expectations, halloween theme was excellent bluecoats excellent
previously would not rate pontins but this one was fab.
Plenty to do in Southport
plenty of activities on site
lots of food choice but we self catered
activities for kids were constant, morning to bed time
only downside was the sofa bed, so uncomfortable but an amazing hol at a very reasonable price for school hol would definitely put up with the bed again for the hol we had.
The best thing about the stay was the fantastic beach, the accommodation was acceptable but the campsite and information was deplorable would not advise any one to stay here.
On returning from the break we wrote to Pontins as a complaint it took several e mails and nearly 3 months to get a response at the end of which we were offered a break with 50% off we would not have returned to this park if we had been paid.
We can only say what our experience was others have had good experiences but based on ours we would avoid Pontins like the plague.
We chose this site as we live in Hastings but have family in Lancashire so Pontins Southport was "just a convenient location". However that soon changed! We made use of the facilities and were thrilled. The entertainment was fantastic and the food in the restaurant was really good, with great choice and value for money. Our 24 year old son (he has learning difficulties) stayed with us and he had a great time. The apartment was surprisingly spacious, well equipped and very clean. We would highly recommend this holiday park and would like to thank everyone at Pontins Southport
We'll many pontins holidays don't get good reviews but personally I think this holidays was great! Guess a holiday is what you make of it! Arrived their they was blue coats entaining children, blue coat providing assistant when needed, very helpful. Wonderful night life. Very polite staff all around site. Apartment was actually clean was worrying about this issue due to past reviews iv read. Food was luvly only down side I thought was takeaway at night didn't have much to choose from. Fun in arcades, indoor play area, inside pool. Even beach is close by:-) fun making sand castles. Kids loved all blue coats aspecially chewy. Made every child welcome. Defently be going on a sun holiday again and proberly their again or another pontins site :-)
August break for under £270
We thoroughly enjoyed our weeks stay here at Pontins Southport, the staff were amazing and there was so much for the children to do. We have booked to return in November 2016 and again March 2017. Keep up the good work xx